Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Senior Learning Consultant/Customer Success Manager (f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

Responsibilities

• Customer Partnership & Success
  • Act as a strategic partner to enterprise clients.
  • Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales.
  • Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
  • Identify learning needs and convert them into program strategies.
  • Manage expectations, feedback loops, and success metrics.
  • Maanage risks and spot upsell potentials.
• Operations & Project Management
  • Coordinate timelines, resources, trainers, and delivery across all stakeholders.
  • Ensure programs run smoothly, on time, and within scope.
  • Track risks, milestones, and operational metrics.
  • Oversee trainer allocation, onboarding, and performance follow-up.
• Learning Consulting & Program Design
  • Lead the architecture of blended learning programs.
  • Translate client goals into clear pedagogical concepts.
  • Collaborate with trainers to ensure consistent instructional quality.
  • Iterate programs based on learner data and evidence.

Your Impact

• Influence the design quality of enterprise programs measured by NPS.
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers.

Requirements Necessary:

• 3+ years of experience in Customer Success Management, preferably catering to L&D Departments of large enterprises.
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support.
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions.
• Documentation mindset: as a remote-first company, we document all processes to ensure seamless handovers and sync amongst team members.

Nice-to-have:

• Experience in designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Knowledge about "Winning by Design".
• Data-driven mindset and ability to read and build reports.

Benefits

30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose.

• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption.

Our Disclaimer

We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!