Senior Lounge Agent

Stellenbeschreibung:

Job Purpose

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally friendly and technologically advanced fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Responsibilities

Provide a quality service to passengers in the Emirates Lounge as per the criteria set forth in the Company’s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
Ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service. Ensure Premium passengers are provided with the highest level of customer service at all times.
Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.
Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, handling of IOs. Coordinate and handle lounge access sales, sales reporting and, where applicable.
Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.
Assist with expeditious and accurate completion of all reports and statistical data and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence and undertake various other administrative functions and duties where directed by the Airport Services Manager and other senior staff on duty.

Qualifications

‘O’ Level or equivalent
Given the specific requirements at outstations, a minimum of 2 years’ experience is required in either Aviation or Hospitality
Proficient in MS Office applications.
Keen interest in the hospitality industry an advantage
Fluent in written and spoken English and German

Information

Staff may apply if they have completed a minimum of 1 year of service with the Company in their current position.
Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits.