Senior Manager, Business Excellence

Overview

The Impact You'll Make Danfoss is looking for a Senior Business Excellence Manager who can continuously drive improvement initiatives across our Drives EMEA commercial services and sales support organization by implementing best practices, process optimization, and capability building. This role ensures alignment with strategic goals, fosters a culture of excellence, and supports operational efficiency and innovation. In this role you will lead an international team of Business Excellence Consultants and work closely with colleagues in commercial support, service delivery and sales as well as the segment functions to ensure that our customers get the best experience. The job involves travel activity of approx. 10-15 travel days per year.

What You’ll Be Doing

As our new Senior Business Excellence Manager for EMEA, you will ensure operational efficiency and process excellence, supporting the organization’s goal of delivering excellent customer experience and optimized sales operations. Furthermore, your areas of responsibility will be:

• Analyze end-to-end commercial and sales support processes to identify bottlenecks, inefficiencies, or pain points
• Streamline administrative and support activities for our operational teams, such as quote generation, order handling, and CRM data management etc.
• Drive projects or initiatives and ensure daily support for local super users as well as running run Communities of Practice within EMEA/globally
• Deliver training and coaching programs to upskill teams in best practices, tools, and systems
• Foster a culture of accountability, agility, and continuous improvement
• Work closely with Customer Services, Sales, Service, Marketing, IT, and other stakeholders to align improvement efforts
• Ensure compliance with company policies, customer SLAs, and industry standards
• Manage business setup and support improvement activities for dedicated tools and systems (e.g. CTI call flows)
• Support Managers in compliance matters within commercial support

What We're Looking For

To be considered for this position, you must have 5+ years of experience with continuous improvement, project management or customer service from a Business Excellence or Business Support function from an international organization. Solid leadership experience is a must. Furthermore, you need:

• Proven experience of driving operational process improvements to enhance efficiency in commercial and sales support operations
• Strong knowledge of pre-sales, order handling and complaints processes, preferably within our industry
• Strong knowledge of customer service and sales tools and systems
• Proficient in problem solving, driving cross-functional initiatives and change management
• In-depth understanding of customer service and sales support workflows
• Excellent communication and stakeholder management abilities
• A customer-focused mindset with strong business acumen

On a personal note, you have a strong drive, you can motivate and inspire those around you, and you can embrace the ongoing changes and challenges that we meet every day. You are known for your open mindset and communicative approach. This enables you to build relations and cooperate across cultures and geography. At the same time, your team’s professional development and well-being truly matters to you. It is a must that you are fluent in English, both verbally and written. Last, but not least, high employee engagement is always a key priority for you.

For further information about the position, and process, please contact Recruiter, Agnes Agada.

Please apply at your earliest convenience (in English). We do not have an application deadline but accept applications as long as the job is posted. The position will be closed once we have found the right candidate.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.