Senior Manager – Customer & Commercial Excellence Advisory (all genders)

Stellenbeschreibung:

Senior Manager – Customer & Commercial Excellence Advisory (all genders)

We are seeking a Senior Manager for Customer & Commercial Excellence Advisory. The role focuses on complex commercial growth, sales transformation, and customer excellence projects in a multinational environment.

What You Will Find With Us Everything we do aims to generate leads and, most likely, transactions. We are committed to transforming digital sales and marketing from a human-centered perspective to business outcomes, integrating state-of-the-art technology. This is a multifaceted role that requires a T-shaped profile with capabilities across digital journeys, business of experience, and technology contexts for both B2B and B2C.

We offer challenging projects, entrepreneurial freedom, strong community, professional development mentoring, above-average compensation, and numerous additional benefits.

Our tasks focus on complex commercial growth, sales transformation, and customer excellence projects:

Development of future-proof commercial strategies (growth, customer success, pricing, partner, go-to-market)
Design of implementable Customer & Commercial Excellence roadmaps and operating models
Commercial prototyping: value propositions, sales plays, customer journeys, marketing concepts
Conception and implementation of sales, marketing & pricing organizations and processes
Data-driven and customer-centric development of business models, commercial products, and digital services
Identification and optimization of customer experience drivers along the entire lifecycle
Leadership of complex programs using traditional and agile management methodologies
Coaching, developing, and leading teams of Consultants, Product Owners, and Experience Designers

Who You Are

Are you an analytical thinker with creative drive and strong communication skills? Are you curious and enjoy teamwork or prefer individual excellence? You possess personal initiative and an entrepreneurial can-do mentality, with the following qualities:

Proven passion for Customer & Commercial Excellence, sales transformation, pricing, and customer-centric growth
Outstanding University Degree (Master’s, MBA, or PhD) in business, marketing, economics, innovation, or related fields
9+ years relevant experience, ideally in:
- Commercial, sales, or marketing consulting
- Pricing, commercial strategy, or go-to-market roles
- B2B sales and digital commerce contexts
Proven track record in highly competitive consultancies (Tier-1 / Tier-2); ability to deliver under pressure and own full workstreams
Demonstrated leadership experience: leading teams, coaching consultants, developing capabilities, managing stakeholders up to C-level
Strategic and structured problem-solving with ability to translate insights into actionable recommendations
Ability to craft clear, executive-ready stories for boards and investors
Strong commercial toolkit: segmentation, sales funnels, pricing logic, customer experience, value proposition design, change & enablement
Collaboration with Product Owners and Experience Designers; understanding strategy, UX, and digital product delivery interactions
Delivery excellence: management-ready communication, storyline thinking, executive presentations
Business fluent in German and English

Who We Are

We value open and straightforward communication and teamwork. Our projects are international and travel is required. Long-term engagements in other countries are possible based on personal preferences.

Benefits include:

A collaborative culture with experienced, international colleagues
Company-wide international events
Partial subsidy for the Germany ticket
Kindergarten subsidy for childcare costs
Company bike leasing and subsidized fitness membership
Individual training for professional and personal development
Central Hamburg location with transport connections and hub locations in major German cities
Fresh fruit, coffee, snacks, soft drinks, and after-work beer

Contact

If you have questions, please contact Marie Enkelmann – – .

Our top priority is that you fit us and we fit you, regardless of origin, nationality, sexual orientation, religion, gender identity, age, disability or other aspects of diversity.

Our HR team will be happy to provide you with further information and is looking forward to receiving your CV and/or your LinkedIn / Xing profile.

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