Senior Manager, Customer Service & Supply Chain Strategy & Intelligence

We are seeking a Senior Manager – Strategy & Intelligence for our Customer Service & Supply Chain (CS&SC) Strategy & Transformation team. Reporting to the Director CS&SC Strategy & Transformation and based in one of our EU HQ's.

The Senior Manager, Strategy & Intelligence plays a critical role in shaping the future direction of CS&SC by delivering high‑quality strategic plans, intelligence, insights and executive‑level communications. The role leads the generation and synthesis of forward‑looking insights, supports strategic decision‑making, and ensures close alignment between strategy, planning (LRP/ABP) and transformation.

What to Expect

• Strategic Planning & Papers – Lead the development of CS&SC strategic plans, discussion papers and decision documents, translating complex analysis into clear strategic choices and recommendations.
• Strategic Intelligence & Future Insights – Generate, curate and synthesize external and internal intelligence (market, macro, competitors, technology, regulation) to inform CS&SC strategy over the mid to long term (18 months+).
• LRP & ABP Strategic Input – Push future focused insights into the Long Range Planning (LRP) and Annual Business Planning (ABP) processes, ensuring plans are grounded in forward looking assumptions and strategic ambition.
• Opportunity & Scenario Assessment – Lead structured opportunity assessments, scenario planning and option analysis to support investment decisions, trade offs and prioritisation across CS&SC.
• Strategic Workshop Facilitation – Design and facilitate high impact strategic workshops for CS&SC leadership and cross functional teams, enabling alignment, clarity and decision making.
• Executive & External Communications – Prepare high quality executive level and external decks and narratives on behalf of CS&SC, ensuring consistency of story across LT, EWC, Board level and external engagements.
• Strategy–Transformation Cohesion – Partner closely with the Transformation team to ensure CS&SC strategy, value creation ambitions and transformation roadmaps are fully aligned and mutually reinforcing.
• Cross Functional Stakeholder Leadership – Act as a central strategic partner to BU and Functional strategy leads, connecting insights, aligning priorities and shaping enterprise wide CS&SC perspectives.
• Ad hoc Strategic Support – Support the Director, Strategy & Transformation, on priority strategic topics, deep dive analyses and emerging issues impacting CS&SC performance and direction.
• Strategic Narrative & Standards – Shape and uphold standards for CS&SC strategic content, ensuring clarity, quality, consistency and a strong strategic storyline across all outputs.

Skills and Essentials

Experience

• 8+ years of previous working experience ideally with a performance management mindset.

Core skills preferred

Strategic Insight & Synthesis

Ability to translate complex internal and external signals into clear strategic insights and choices.

Executive Communication & Storytelling

Strong capability to craft and deliver compelling, executive level and external narratives.

Strategic Analysis & Decision Support

Skilled in opportunity assessment, scenario analysis and recommendation led problem solving.

Influence & Stakeholder Leadership

Proven ability to influence senior leaders and align cross functional stakeholders without formal authority.

Workshop Facilitation & Alignment

Experienced in designing and facilitating strategic workshops that drive clarity, alignment and outcomes.

Planning & Transformation Acumen

Deep understanding of how strategy informs LRP/ABP and translates into transformation and value creation.

Qualifications required

• MBA/Masters/Degree/Professional Qualification (e.g. CFA, CIMA, ACCA, IIA) in one of the following areas is an advantage: Supply Chain, Business, Economics, Finance.
• Fluent English and Travel required.

Please apply with a copy of your CV in English.