Senior Manager - Digital Event & Guest Management (f/m/d)

ABOUT OUR COMMUNITY

Team triumphs ego – and that’s how we play.
We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place. Explore more about our community culture here:

WHAT YOU'LL DO

Your opportunity as Senior Manager - Digital Event & Guest Management (f/m/d) includes the efficient and successful planning, development, implementation, and execution of digital guest and event management solutions across a wide range of projects and events. You will be part of a specialized team that forms a solid foundation for multiple projects within our agency by deploying multifunctional event management software solutions. Our service portfolio includes web-based guest management tools, guest apps, and ticketing software for renowned partners such as adidas and Schaeffler.

You will actively…

Communicate. You are the main point of contact for internal and external stakeholders and are responsible for the efficient and successful integration and development of the tool within projects. You gather all required requirements and provide consultancy to identify the most suitable digital solution.

Manage the tool. You collaborate closely with internal teams and key stakeholders (Hospitality, Corporate Communications, Graphics, Brand Experiences, etc.) to set up and configure the event management tool, including websites, registration forms, designs, and email communications. You create customized frontend layouts tailored to client needs (strong HTML/CSS skills are required).

Coordinate. You oversee the successful integration and development of the tool across projects and events, ensuring adherence to timelines and budgets. You implement end-to-end processes within the software, from briefing through go-live.

Empower. You foster collaboration across people, ideas, and platforms by championing innovation and enabling teams to deliver high‑quality, impactful results.

Optimize. You continuously improve project development and rollout processes by streamlining workflows, enhancing timelines, and ensuring operational excellence.

Share. You maintain datasets and create high‑quality reports, insights, performance metrics, and best practices to build knowledge, drive continuous improvement, and support strategic decision‑making.

Enhance. You improve the member and guest experience by identifying opportunities for personalization, engagement, and seamless integration across digital touchpoints.

Manage clients. You develop concepts and strategies in close collaboration with clients, ensuring solutions are aligned with their objectives and deliver measurable value.

WHO YOU ARE

Real impact comes from real people and real stories, and your story looks a little like this…

• Education. You hold a university degree in business administration, marketing, IT, or a comparable qualification in event or project management, combined with 2–4 years of experience in a digital environment.
• Organized & Independent. You work independently and flexibly with a structured, coordinated approach, demonstrating strong self‑organization as well as effective time and budget management skills.
• Tech‑Savvy. You bring hands‑on experience with tools such as Amplitude or Appsflyer and have a solid understanding of online transactional flows, funnel optimization, payment methods, and shipping process integration.
• CMS Proficient. You are experienced in using CMS platforms for content management, updates, and structured publishing workflows.
• Customer Journey Focused. You are able to conceptualize, build, and optimize end‑to‑end digital customer journeys tailored to different user segments.
• CRM Experienced. You are skilled in managing customer databases, segmentation, data hygiene, automation flows, and reporting within CRM systems.
• Data‑Driven. You understand how data flows between tools, APIs, and platforms, ensuring consistent and seamless guest and customer experiences.
• Quality‑Focused. You are capable of testing, troubleshooting, and validating platform features across devices and environments to ensure high‑quality delivery.
• Technically Fluent. You can translate business needs into clear technical requirements and collaborate effectively with developers, vendors, and IT teams.
• Multilingual. You communicate confidently in German and English, enabling effective collaboration in international environments.
• Reliable. You manage your time effectively, take ownership of your responsibilities, and consistently meet deadlines.
• Active Mindset. You thrive in dynamic environments, embrace change, and approach challenges with energy and a solution‑oriented attitude.
• Hands‑On. You are proactive and resourceful, willing to dive into the details to turn ideas into reality.
• Open‑Minded. You value diverse perspectives, welcome feedback, and believe that strong collaboration leads to better outcomes.

YOUR BENEFITS

• act.3 on tour: join our community and work in an exciting international and interdisciplinary environment with over 18 community bases spanning 6 continents.
• Learning & education: access to training, workshops and custom personal development programmes via our ACT.CADEMY.
• Our way of acting: opportunities for flexible work arrangements and inspiring office design and set‑ups.
• Feel good management: open access to coffee, tea and healthy buffets in our community bases.
• Health and Well‑being Offers: a wide variety of health programs, training classes, and coaching sessions for a healthy and happy body & mind

YOU & ACT.3

act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories. Everyone has a story to tell, and they should be heard, valued and respected. No matter where you come from, what you look like, or what you passion is. We celebrate our uniqueness and actively empower an inclusive and equitable world for all. Our community is for everyone, and so is our workplace. Mind matters more than numbers. We value real relationships built on trust and respect. We see each other at eye‑level, inside and outside of work. This means we believe in heart counts and not headcounts. It’s our differences that we will shape the future of brands through people, community and culture and make our ideas happen.