Senior Manager Key Accounts

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

As Senior Manager Key Accounts, you are a key leader responsible for the strategic management and operational development of our existing customer business:

Tasks

• Management of the Key Account, Sales Operations and Cloud Consulting teams.
• Identification and priorisation of upselling and cross-selling potential.
• Ensuring an outstanding customer experience and high customer satisfaction.
• Defining KPIs (e.g. customer lifetime value, retention rate, upsell revenue) and regularly monitoring performance in the areas you manage.
• You will work closely with service management and product management and act as the central point of contact between business and technology.

Qualifications

• Several years of management experience in a similar role, ideally in a technology- or solution-oriented company (SaaS, Cloud, IT Services).
• Strong technical understanding of cloud technologies and complex IT solutions in order to be a credible partner for technical teams and customers.
• Excellent communication, presentation and negotiation skills in German and English (written and spoken).
• A high degree of entrepreneurial thinking, results orientation and a hands-on mentality.
• High level of self-motivation and proactivity in the way of working.
• Strong business acumen and analytical skills.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.