Senior Manager Refurbishment, Consumer Electronics (m/f/d)

Stellenbeschreibung:

Senior Manager Refurbishment, Consumer Electronics (m/f/d)

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For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50,000 colleagues across Europe.

Your tasks

Build and scale Media‑Saturn's refurbishment business (incl. sourcing and refurbishment) through a robust strategy, best in class operations and disciplined execution. Phase 1: Expert assessment and scenario development to shape strategic roadmap and operating model (Limited contract).

Strategic Roadmap

Market and competitor landscaping
Scenario design: make/partner/hybrid models, centralized vs. hub‑and‑spoke ops, CAPEX vs. OPEX pathways
3‑year P&L, investment case, and KPI framework (volume, yield, CPO, turnaround time, DOH, NPS, return rate)

Operating Model and Processes

E2E process design from intake to resale: intake triage, grading standards, triage automation, refurbishment routing, spare part management, QA, serialization, and compliance
Define partner strategy and SLAs for internal and/or external refurbishment, reverse‑logistics providers, and warranty service partners
Tech/Tools blueprint: WMS/OMS integration, RMA and grading systems, device diagnostics, serialization/IMEI control, data erasure compliance

Supply and Demand Engine

Scale trade‑in/buy‑back programs (B2C/B2B), operator/OEM partnerships, bulk lot procurement

Risk, Quality, and Compliance

Set quality gates, yield management, parts sourcing guidelines, data privacy (e.g., GDPR, certified data wipe), product safety, and environmental compliance

Execution Plan

100‑day plan with milestones, resource plan, and pilot sites; define governance and cadence

Your profile

Proven success in setting up and scaling refurbished business incl. strategy and operations, ideally across multiple countries
Deep understanding of refurb value chain, economics & KPIs
Hands‑on experience with reverse logistics, grading, quality & diagnostic flows
Partner/vendor mgmt., SLAs, hybrid op models
Experience with trade‑in / buy‑back sourcing and pricing mechanisms
Knowledge of compliance & data erasure standards (GDPR, WEEE)
Familiarity with required tools & systems (WMS/OMS, diagnostics, serialization)
Experience with tooling/tech stacks: WMS/OMS, diagnostic tools, serialization/IMEI, tracking
Ability to translate strategy into executable operating models, processes & pilot plans
Proven success in internat. venture building / ideally omnichannel refurbed platform business in a retailer context
Extensive retail experience
Deep commercial understanding and proven experience in P&L responsibility
Tech savvy, strong innovation acumen

What's in it for you?

International teams & exciting tasks
30 days vacation & company pension plan
Employees discount & Fitness Collaborations
Training & Education
Open corporate culture & Teamwork
Mobile work (50/50)

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology. Circularity is one of the major growth areas including Trade‑in, Repair and Refurbed and of exceptional strategic importance for MediaMarktSaturn. Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!