Senior Principal Product Manager / Personalisation - Lounge by Zalando (all genders)

THE ROLE & THE TEAM

We are seeking an experienced Senior Principal Product Manager to lead personalization initiatives within our Data & AI organization. This role requires a hands‑on product manager who excels at execution, stakeholder management, and driving measurable business impact through AI‑powered personalization. This is an individual contributor role, and is ideal for someone looking to work towards a specialization path.

You will own key elements of our personalization product portfolio, working across search, recommendations, and new agentic commerce initiatives. Our strategy and vision are defined—you need a product manager who can translate that vision into shipped products that deliver results at scale.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don’t meet every single requirement. You may just be the right candidate for this or other roles! At Zalando, our vision is to be the leading pan‑European ecosystem for fashion and lifestyle e‑commerce—one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know— we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace:

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• Lead impactful AI products: Own the full lifecycle of 3–5 major personalization features per year— from scoping and testing to launch and continuous improvement.
• Build what matters: Turn strategy into action by defining roadmaps, prioritizing experiments, and collaborating closely with engineering, science, and commercial teams.
• Champion personalization at scale: Make AI visible and valuable across the company—share progress, inspire excitement, and help others see the business impact.
• Shape future customer experiences: Use cutting‑edge tech like GenAI and recommender systems to make shopping smarter, more intuitive, and more personal.
• Drive clarity and alignment: Communicate product direction and results clearly to leadership and stakeholders—balancing business needs with customer experience.
• Deliver measurable outcomes: Ensure everything you build improves key business metrics— from revenue and retention to engagement and operational efficiency.

WE'D LOVE TO MEET YOU IF

• 8+ years of product management experience, with a strong track record delivering ML‑powered or personalization products—ideally in retail, fashion, or marketplace businesses.
• Proven ability to execute clear product strategies within complex organizations—driving alignment, progress, and measurable outcomes.
• Hands‑on experience building habit‑forming products using behavioral science principles, creating stickiness and value over time.
• Familiarity with LLM‑powered tools (e.g. for product discovery, content creation, or curation), and curiosity about where GenAI is heading next.
• Deep collaboration with applied science teams on recommender systems, ranking models, or personalization architecture—you’re fluent in the tech but focused on outcomes.
• Strong communicator who thrives in matrixed settings—skilled at influencing across functions, aligning stakeholders, and championing customer impact.

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full‑time employees
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week—actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• Employee shares programme
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counselling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer‑to‑peer review

ABOUT OUR TEAM

Our Data & AI organisation builds the intelligent systems that power our platform. We focus on scalable, production‑grade AI solutions that drive measurable business outcomes. Our personalisation team works on recommendation systems, content optimisation, and the infrastructure that enables personalised experiences across our customer journey.

We value execution, technical rigor, and collaborative problem‑solving. Our product managers work closely with applied scientists and engineers in an environment that emphasises shipping quality products and learning from real‑world impact.

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