(Senior) Process Operations Manager (fmd)

Digitalization and energy transition in one sentence Thats what we do at Green Fusion!

Our software optimizes heating systems in the real estate sector helping to combat climate change through digitalization and automation. We reduce emissions and energy consumption actively advancing the energy transition.

As a (Senior) Process Operations Manager in Engineering you will own the end-to-end building-optimization process bringing clarity, speed, and predictability to a critical cross‑functional workflow as we scale.

Tasks

In this role you will :

• Own the end‑to‑end optimization funnel spanning remote and on‑site workflows including readiness prioritization, execution and verification.
• Maintain the single source of truth for optimization and lead weekly funnel reviews sequencing and progress tracking.
• Manage approvals, exceptions and cross‑team escalations with clearly defined SLAs and timely communication.
• Publish and communicate weekly KPIs including throughput, approval times, data completeness and exceptions.
• Support annual, quarterly and weekly planning by producing data‑driven forecasting for optimization throughput.
• Partner with Sales and Customer Success to ensure all new deals are properly onboarded into the optimization funnel, validating readiness controller coverage and constraints, and ensuring a smooth transition into execution.
• Collaborate with System Engineering and Product to assess technical feasibility, resolve blockers, define next steps and identify opportunities to improve or automate components of the optimization process while maintaining day‑to‑day operational ownership.

Requirements

We know that nobody fits a job description 100%. If you see yourself in most of these points and are passionate about our mission we’d love to hear from you!

• You have 46 years of experience in operations delivery management or process ownership within a tech, SaaS or IoT environment.
• You excel at owning complex cross‑functional processes end‑to‑end from onboarding through planning, execution and verification.
• You bring strong analytical skills and are comfortable working with data including funnel KPIs, dashboards and reporting.
• You communicate effectively and can translate seamlessly between Product, Engineering, Customer Success, Sales and Operations.
• You can independently prioritize, sequence work and make thoughtful trade‑off decisions.
• You navigate changing environments with ease and bring clear structure to the work.
• You stay effective during high‑volume periods and act with urgency when needed.

Benefits

Flexible working hour models, home office and remote work.

Ongoing training opportunities whether through job challenges, our open feedback culture or sponsored training programs, there are always opportunities to learn and grow.

Employee benefits such as Urban Sports Club or Become1.

Direct impact through your job with us: you can actively contribute to the energy transition and fight against climate change every day.

We value our team; that’s why regular team events are very important to us.

The best team that Berlin has to offer—and maybe even beyond. Don’t believe it, then find out for yourself and apply now!

While we are still considered pioneers today we can soon dominate the market with you: first in the DACH region, then throughout Europe.

You can expect a motivated, open‑minded and dynamic environment that is passionate and ambitious about actively shaping the energy transition—a goal that can only be achieved together!

We look forward to your application. Fernanda will get in touch with you!

Key Skills

Employee Evaluation, Continuous Improvement, FDA Regulations, Management Experience, Process Improvement, Profit & Loss, Operations Management, Project Management, Strategic Planning, Leadership Experience, P&L Management, Supervising Experience