Senior Product Owner DHL.com (m/f/d)

Senior Product Owner DHL.com (m/w/d)

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

Job Purpose:

The Product Owner for DHL.com is responsible for leading the strategic evolution of the DHL Group’s global website, positioning it as a key digital asset that drives business growth and maximizes user satisfaction. This role spearheads the NextGen DHL.com program , ensuring alignment across multiple workstreams focused on enhancing user guidance, optimizing digital sales journeys, and maintaining design consistency across the platform.

Acting as the voice of the customer and the business, the PO will define and prioritize the product backlog, translate strategic objectives into actionable features, and collaborate closely with cross-functional teams to deliver incremental value. The role ensures that DHL.com provides a seamless, engaging, and conversion-oriented experience for customers worldwide.

Principal Accountabilities:

• Strategic Leadership : Oversee and coordinate definition and execution of a clear and consistent vision for DHL.com, aligning user needs and business goals across multiple workstreams. Maintain a strategic roadmap to drive continuous improvement and innovation.
• Feature Development : Define and prioritize features that enhance user engagement and satisfaction.
• Technology & Platform : Shape the technology stack and roadmap with Platform teams, balancing flexibility, complexity, and maintainability.
• Market & User Insights : Conduct customer and competitor analysis to guide initiatives and address evolving needs.
• Performance Management : Implement a measurement framework to track and communicate impact of enhancements, ensuring data-driven improvements.
• NextGen DHL.com Program : Lead development of the next evolution of DHL.com, focusing on digital sales capabilities and integration with business unit objectives.
• User Experience : Drive UX improvements through usability testing and data-driven optimization.
• Cross-Functional Collaboration : Align with Business Units and senior management on strategic direction and integration with other digital touchpoints.
• Continuous Improvement : Derive insights from outside-in analyses and implement industry best practices to maintain competitive edge.

Knowledge, Skills and Experience:

• Advanced degree in Business Administration, Marketing, Engineering, IT, or related field.
• 5–8 years of experience in product ownership and digital marketing, with strong focus on user experience and content strategy.
• Strategic thinker with creative problem-solving skills; able to synthesize stakeholder input to shape innovative product roadmaps.
• Very comfortable in Product Owner role, following and communicating a clear plan with purpose, prioritizing output and aligning with stakeholder perspectives.
• Expert in digital marketing platforms, channels, touchpoints, and user-centric optimization principles.
• Proven ability to define and influence technology roadmaps, collaborating effectively with technical teams.
• Exceptional stakeholder management, with experience engaging senior leaders.
• Strong customer orientation, including extensive research and navigating complex digital ecosystems.
• Track record of leading complex projects or product initiatives with measurable results.
• Collaborative communicator, inspiring and guiding cross-functional teams.
• In-depth knowledge of DHL Group or similar multinational organizational structures.

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

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