Senior Project Manager (IMAC)

At Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences.

Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market.

Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you’ll be an integral partner to the success of our customers. If you’re driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here.

POSITION: Senior IMAC Manager, DACH

DEPARTMENT: Maintenance

REPORTING TO: Director of Maintenance, DACH

What’s ‘In-Store’? – Role Overview

The Senior IMAC Manager DACH is responsible for planning, managing, and monitoring rollout and installation projects for our customers. Acting as the central, primary point of contact they coordinate all aspects of service delivery between customers, internal departments, and external suppliers. Furthermore, they ensure that all projects are executed with high quality, efficiency, and in line with agreed service levels. In this role, they contribute to the retention and transfer of project knowledge and prepare reliable reports on a regular basis for internal and external stakeholders.

Main Tasks and Areas of Responsibility

1. Project Management and Reporting (40%)

• Develop project plans in cooperation with suppliers
• Independently manage IMAC projects, including progress, risk, and deviation management
• Prepare regular progress reports
• Ensure knowledge transfer after project completion
• Communicate project progress and dependencies to customers and internal stakeholders

2. Functional Leadership (20%)

• Plan personnel requirements in coordination with the Director of Maintenance
• Train, manage, and develop project team members
• Promote individual development and goal achievement within the project context

3. Customer Relations, Presales, and Communication (20%)

• Work closely with the Account Manager and Service Delivery Manager
• Actively support proposal preparation and presales processes (including pricing calculations)
• Present project status reports to customer committees
• Serve as the point of contact for project-related customer issues
• Identify cross-selling and upselling opportunities
• Collaborate with the Director of Maintenance and Vendor Management
• Manage the technical cooperation with suppliers
• Organize and lead project-related meetings with service providers
• Serve as the point of contact for project-related issues between internal departments and suppliers

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics or personal circumstances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.