Senior Quality Expert Service Monitoring (m/f/d)

Company: Vaillant GmbH

Location: Remscheid-DEU

Country: Germany (DE)

Brand: Vaillant Group

Contract type: Permanent

Working time: Full-time

What We Achieve Together

In global quality management, you take on a key role in sustainably increasing customer satisfaction and reducing warranty costs. You work in an international, highly cross‑functional environment and act as a connecting link between markets, service, research and development, and program management – far removed from a traditional factory setting.

• Responsible for service monitoring in the international markets, contributing to improving service quality and reducing warranty costs.
• Conduct Market Quality Reviews with sales and service organizations and drive derived actions forward.
• Analyze relevant KPIs related to service, installation, and data quality to identify improvement opportunities and support their sustainable implementation.
• Prioritize quality‑related deviations, initiate the defect resolution process, and ensure transparency across countries and functions.
• Contribute to product development projects as an extended project member, responsible for installation and service FMEAs, among other tasks.
• Support the planning and follow‑up of warranty actions and warranty costs within the Vaillant Group.

What Makes Us Successful Together

• Qualification: Completed degree (Diploma or Master’s) in industrial engineering, engineering, or a comparable technical qualification.
• Solid or several years of proven professional experience in quality management, ideally in an international environment.
• Excellent knowledge of quality methods such as Six Sigma, FMEA, and 8D, and a strong understanding of service and customer service processes.
• Nice to have: Experience in heating, ventilation, and air conditioning technology.
• Assertiveness, strong analytical skills, excellent communication and teamwork abilities for effective collaboration in cross‑functional networks.
• Fluency in English and very good in German; confident navigation in an international environment.

What You Can Count On

• Hybrid Work: Opportunity to work on a hybrid basis and option to temporarily work from a country within the European Union.
• Flexible working hours to coordinate family and career individually.
• Salary: Attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus.
• Work in a fast growing, agile, and very dynamic team that challenges established routines and helps transform the Vaillant Group into a data‑informed business.
• Development: Development programs “GROW, EVOLVE, LEAD and EXCEL” preparing high potentials for the next career step.
• Buy vacation days: Option to purchase additional vacation days for extended breaks.

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.