Senior Sap Customer Relationship Management Consultant

Job Title Senior SAP Customer Service (CS)

Location: Germany — Mannheim preferred.

Working model: 80% remote 20% onsite.

Start Date: Immediate

Role Overview

We are seeking an experienced SAP Customer Service consultant to support end to end service delivery for SAP CS Service Management. You will drive solution design, configuration, testing, and go live for service notifications, service orders, in house repair, on site service, contracts, quotations, pricing, and integration topics. The role includes close collaboration with SD/MM/LE/FI CO.

Key Responsibilities

• Configure core CS/Service scenarios: Service Notifications, Service Orders, Repairs (in house & on site), Service Contracts, Service Quotations, Installed Base/Equipment, Resource Related Billing (RRB)
• Lead cross module integration with SD (order to cash, billing, PGI), MM/LE (spares, logistics), and FI CO (settlement, cost tracking); ensure seamless data and document flow end to end.
• Author solution documentation, functional specs, test cases, training materials; run workshops and user training.

Required Expertise

• strong expertise in SAP CS
• Ability to work Hands on SAP CS
• Capability to read and understand ABAP code
• Knowledge in Master Data & Technical Objects
• Integration proficiency: CS/Service with SD/MM/LE/FI CO;
• Repair & Replacement flows: returns, refurbishment/scrap, warranty coordination, cost tracking, and final invoicing.
• Plant Maintenance (PM) exposure and CS PM interplay (nice to have but valued).
• solid documentation and stakeholder management.

Qualifications

• 8+ years in SAP CS
• Degree in Business, Engineering, IT, or equivalent practical experience
• Strong analytical, communication, and presentation skills; capable of leading workshops and guiding client stakeholders.
• Certifications (nice to have): SAP PM/CS; SAP S/4HANA Service; SAP CX Service Cloud exposure.