Senior Service Operations Manager Germany

Stellenbeschreibung:

Your mission

Hello there and a warm welcome here at Sungrow!

We have an exciting new position for you to consider: our next Senior Service Operations Manager for the European region.

Curious what this role is all about Lets dive in :

Establish and optimize service processes across Europe integrating IATF 16949 quality management principles.
Lead cost-efficiency projects using PMP methodology focusing on service network optimization and inventory control.
Manage and enhance third-party service partner performance through training and certification programs.
Act as the key liaison between our China HQ and European teams ensuring smooth collaboration and customer satisfaction.
Drive proactive quality assurance by shifting from reactive maintenance to preventive process control.
Analyze service-related financial data to identify cost-saving opportunities and improve operational efficiency.

Your profile

That sounded great right Now we want to make sure you feel happy in your position. Therefore it would be ideal if you bring the following background :

Masters degree in engineering quality management or a related field.
Proven experience in after-sales service or project management within the automotive or similarly regulated industries.
Solid understanding of IATF 16949 and its core tools (APQP PPAP FMEA SPC).
PMP certification and hands‑on project management experience.
Strong financial acumen with the ability to interpret service‑related financial statements.
English and Chinese C1; German is a plus.
Willingness to travel up to 50% across Europe.

Why us

Join a dynamic and cross‑functional service team that bridges innovation between our European operations and China HQ.

We are passionate about building lean efficient and customer‑centric service systems that truly make a difference.

Here your ideas and leadership will directly shape the future of service excellence in the green tech industry.

About us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen Clean Power for All !

With 870GW of clean power presently installed worldwide we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.

Want to know more Check out what working with us is like!