(Senior) Shared Digital Workplace Expert - Printing & Conferencing (d/f/m)

Job Description

Airbus Defence and Space is looking for a Shared Digital Workplace Expert (d/f/m) to support our digital transformation in highly regulated environments. This role combines service delivery management with deep technical project expertise, specifically focusing on conferencing and shared workplace solutions. The position is available with reduced weekly hours and an adapted scope of tasks.

Your location: Ottobrunn/Taufkirchen

Benefits

• Fair Compensation & Extras: Attractive remuneration and additional benefits such as company pension schemes, mobility offers (bike leasing), and corporate discounts in accordance with guidelines.
• Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); flexible working hours, mobile working, part‑time options, job sharing, and sabbatical opportunities.
• Growth Made Easy: Excellent professional development opportunities and international, group‑wide career perspectives.
• Feel Good at Work: On‑site company doctor, comprehensive health programmes (sports courses, preventive care, etc.), canteen, cafeteria, and local childcare facilities at selected locations.
• Diversity Connects: Work in a diverse environment with more than 140 nationalities, where exchange, mutual support, and inclusion are part of our DNA.

Responsibilities

• Service & Product Ownership: Act as the expert reference for shared workplace products (Conferencing/Printing), ensuring end‑to‑end performance, compliance, and user satisfaction for >45,000 users.
• Technical Leadership: Lead the deployment and administration of complex Cisco Meeting Server (CMS) environments, integrating them with CUCM, Expressway, and Google Workspace.
• Service Delivery Management: Manage the German scope (OPEX/CAPEX) and drive the lifecycle management of conferencing assets and printing infrastructure.
• Strategic Advisory: Provide technical guidance to management on R&D programmes, strategic technical decisions, and risk assessments for digital products in regulated environments.
• Continuous Improvement: Drive innovation through external benchmarking, pilots (PoC), and Tier 3 support to solve complex transversal incidents and improve system interoperability.

Desired Skills and Qualifications

• Technical Expertise: Extensive knowledge of on‑prem (Cisco CMS) and cloud‑based conferencing, including encryption technologies (eCDN), SIP, H.323, and media routing.
• Network & OS Proficiency: Solid understanding of enterprise network security (load balancing, proxies), Linux, VMware ESXI, and monitoring/logging tools.
• Professional Experience: 5‑10 years of experience deploying complex IPT/web conferencing clusters, ideally at a Cisco CCNP/CCIE Collaboration level.
• Service Management: Proven track record in Service Delivery Management (SDM), ITSM processes, and managing SLAs within a transnational European context.
• Leadership Skills: Able to independently analyse complex environments and propose data‑driven solutions to management; demonstrates strong leadership by influencing cross‑country strategies and maintaining a high level of autonomy in high‑pressure, regulated contexts.
• Language Skills: German and English fluently.

Employment Details

Employment type: Permanent

Experience level: Professional

Job family: Digital

Equal Opportunities Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

We will never ask for any monetary exchange in the course of a recruitment process. Any impersonation of Airbus to do so should be reported to .