Senior Solutions Engineer (f/m/x)

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry‑leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI‑powered, cloud‑native software solutions. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi‑cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

• Serve as Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
• Exhibit Strong Communication Skills: Influence decisions through effective presentations, demos, technical engagements, and workshops.
• Understand the Customer’s Journey: Guide customers through a value realization journey aligned to their strategic priorities, designing technical and business‑focused solutions that drive adoption and growth.
• Prove Business Value: Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
• Contribute to Customer Success: Participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
• Drive Expansion and Adoption: Seek to drive expansion within current product lines and promote the adoption of multi‑product integrated solutions.
• Partner with Cross‑Functional Teams: Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
• Provide Authoritative Guidance: Offer guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Maintain Technology Expertise: Establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

Qualifications

• Preferred Education: Bachelor's Degree
• Required Technical And Professional Expertise:
  • Experience: 5+ years in a Technical Pre‑Sales or Sales Engineering role, or equivalent experience.
  • Technical Expertise: Proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • Customer Engagement: Proven experience implementing software products or solutions in large and dynamic enterprise companies.
  • Communication Skills: Excellent verbal and written communication skills in German and English (both C1), conveying complex technical concepts to diverse audiences.
  • Problem‑Solving Skills: Ability to analyze complex technical problems and develop innovative solutions.
  • Collaboration: Experience working cross‑functionally with teams such as Product Management, Engineering, and Customer Success.
  • Travel: Ability to travel as needed, with domestic and occasional international travel required.
• Preferred Technical And Professional Experience:
  • Knowledge of HashiCorp Tools: Experience with any of the tools in the HashiCorp portfolio.
  • Technical Certifications: Relevant certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
  • Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Engineering and Information Technology | Industries: IT Services and IT Consulting