(Senior) Specialist, Employee Relations

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

Join the team that champions the employee experience at Delivery Hero. As a Senior Specialist, Employee Relations , you will be the key operational expert for complex ER matters, ensuring fairness, consistency, and compliance with German labor law and Works Council agreements within our Berlin establishment. You will manage high-touch employee situations and serve as the vital link between People Partners, business leaders, and the Works Council on critical operational decisions.

Responsibilities

• Provide expert advice and hands‑on support in managing a diverse range of complex employee relations issues, including disciplinary actions, grievances, performance management, and long‑term sick leave.
• Ensure all employee matters are dealt with in line with company policy, best practice, and legislative requirements to mitigate risk.
• Act as a subject‑matter expert, providing sound ER advice and guidance to People Partners (HRBPs) and business leaders on standard and complex issues.
• Prepare information and documentation to assist in the consultation of works councils to advise on business decisions.
• Support the Employee Relations Lead in consultation processes and negotiations with the Works Council on operational matters, Works Agreements, and change initiatives, fostering a constructive partnership.
• Ensure all ER case files, documentation, and outcomes (e.g., related to performance reviews, BEM, or Hamburger Models) are accurately prepared, organised, and uploaded into the relevant HR systems (like Workday) in compliance with data privacy and internal policy.

Qualifications

• At least 4 years of professional experience in an Employee Relations or people‑focused role (e.g., HR Support, People Analytics, or HR Business Partner) and a bachelor’s degree in HR, Employment Law or related field.
• Hands‑on experience in managing a variety of ER cases, including disciplinary actions, grievances, and performance management.
• Experience working with a German Works Council and skill in preparing documentation for and assisting in consultation processes.
• Structured thinker with a high eye for detail and a passion for creative problem‑solving.
• Excellent stakeholder‑management skills with an ability to connect at all levels of an organisation and foster positive collaborative environments.
• Fluent in English. German language skills are a big plus for effective collaboration with the Works Council and local stakeholders.

Additional Information

• Hybrid working model – join the team for face‑to‑face connection and collaboration on our Berlin campus 2 days a week.
• 27 days holiday with an extra day on 2nd and 3rd year of service.
• Career development support – 1 000 € Educational Budget, language courses, parental support and access to the Udemy Business platform.
• Health and well‑being – health checkups, meditation, gym & bicycle subsidy.
• Employee Share Purchase Plan, Sabbatical Bank, public transportation ticket discount, life & accident insurance, corporate pension plan.
• Digital meal vouchers, food vouchers and corporate discounts.
• Supporting relocation to Berlin – 10 items guide and relocation hub.
• Interview preparation – 5 most common interview questions and answers.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.