Senior Specialist International Client Success

MediaMarktSaturn Berlin

Stellenbeschreibung:

Your Tasks

Drive Strategy: Consultation with international top-tier partners on holistic Retail Media strategies to maximize adoption and ROI, moving beyond support to true strategic partnership.
Shape Operations: Definition and standardization of international Client Success processes and frameworks, ensuring a seamless onboarding and lifecycle experience across all markets.
Fuel Growth: Identification of cross-market upsell opportunities and leadership of Joint Business Planning (JBP) sessions to expand partner investment.
Bridge Gaps: Acting as the primary escalation point and strategic connection between local markets, HQ, and Tech/Product teams, with translation of client needs into roadmap innovations.
Empower Teams: Enablement and mentoring of local CS teams through best-practice sharing, training, and development of a global knowledge base.
KPI Ownership: Ownership and tracking of Client Success KPIs (adoption, ROI, retention, upsell) and ensuring centralized performance reporting across markets.
Upsell Enablement: Development of structured frameworks for upselling and cross-selling, utilizing insights and early-warning signals to fuel revenue growth.
Stakeholder Management: Management of relationships across Partner Marketing, Retail Sales, Operations, Product, and external partners, ensuring alignment and strategic execution.

Your Profile

Successfully completed degree in business administration, retail, digital marketing, data analytics, or a comparable field
Proven experience in global multi-market Client Success, Account Management, Digital Consultancy, or similar roles in Retail (Media), Commerce Media, or AdTech, with an international focus
Strong understanding of retail media and digital media products (e.g. SPA/SBA, display, video, onsite/offsite, programmatic, InStore, DOOH etc) and campaign delivery processes
Excellent analytical skills and confident handling of KPI frameworks, performance analyses, benchmarks, and ROI evaluations
Experience in reporting, dashboarding, and insight generation; very good Excel skills and familiarity with BI tools
Solid knowledge of CRM systems such as Salesforce or in Customer Success platforms and structured Client Success processes
Ability to translate complex technical or data-driven topics into clear recommendations for non-technical stakeholders
Strong stakeholder management and communication skills; confident working across countries and cultures
Fluent written and spoken English; very good to excellent German; additional Southern European or Benelux language skills are a plus

About Us

MediaMarktSaturn Marketing GmbH is part of the MediaMarktSaturn Retail Group. We are building up and growing MediaMarktSaturn's Retail Media and Partner Marketing business internationally.

As Europe's largest consumer electronics platform, we combine data, strong reach and proximity to the purchase decision. We enable brands to position their products and drive measurable sales. We work omnichannel — digital and at the point of sales in our stores.

With us, you will get dynamic drive and the strength of a leading corporation. We run programmatic, data driven advertising on our own platform. You will work with colleagues across all MMS countries and help shape the future of Partner Marketing business.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.