Senior Specialist, Product Operations (Fintech)

Overview

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. Delivery Hero is one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you\'re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description: We are looking for an experienced Senior Specialist, Product Operations to join our Global Payments Product team and deliver best-in-class payment experiences for customers across the world. Payments Product Operations executes Delivery Hero’s vision to always deliver an amazing experience by shaping global Payments products — which combine internal technology with a robust network of worldwide service providers — and ensuring that we can execute hundreds of millions of monthly payments successfully. The Product Operations team in payments supports day-to-day operations as well as new initiatives for more than 70 markets with various combinations of PSPs, providers and acquirers, setup even within the same market. As an Associate Principal, Product Operations, you will play a critical role in both the daily execution of a highly-stable payments platform and in guiding new technical initiatives with global scope and impact to successful delivery. If you\'re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

Responsibilities

• You support the roll-out of new products and features in your area of responsibility, including planning and maintaining rollout strategy, detailed awareness of milestones, and proactive contribution to issue resolution that impacts meeting the milestones.
• You own and execute communication channels on initiative status — including outcomes to be delivered, progress toward deliverables, risks, and mitigation tactics (including troubleshooting, escalation and close follow up) — to ensure consistent awareness among a global set of stakeholders.
• You hold a high standard for performance, communication, and process adherence among initiative workstream owners, including senior-level stakeholders where appropriate. When necessary, you identify program management best practices and implement them among initiative participants—either yourself or with leadership support as required.
• You leverage and influence analytical insights to inform critical decisions and define the impact of the decisions you have influenced. You will grow your understanding of key metrics and KPIs for DH Payments and industry standards, and use that understanding to influence improvements to program direction and/or daily execution.
• You plan and execute detailed configuration and maintenance tasks for providers and internal systems, to maintain business continuity, compliance, and effective third-party provider management.

Qualifications

• Collaboration: Communicate and collaborate effectively with diverse global teams, present findings, and influence stakeholders.
• Problem Solving: Address complex challenges with effective solutions aligned with business objectives, technical requirements, and stakeholder needs.
• Technical knowledge: Awareness of the complex technical setup of the payment ecosystem, including API understanding, knowledge of different payment flows and legal requirements.
• Results Oriented: Ability to cut to the core of a problem, identify what needs to be done and when, and work with partner teams to implement the right solutions at the right times.
• Initiative: Proactively identify opportunities, propose improvements, and take ownership of initiatives.
• Data Analysis: Gather and interpret data-driven insights to support decision-making and product improvements that impact business KPIs like performance optimization, conversion rates, platform reliability, and cost.
• Project and Program Management: Manage high-impact projects, align teams, and ensure successful execution within deadlines.
• Fluent in English.

Additional Information

What\'s in it for you

• Health and wellness benefits: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Financial benefits: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Career development: Educational Budget, Language Courses, Parental Support
• Food and social benefits: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. We do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

If you need accommodations or specific accessibility support to ensure a smooth interview experience, please let us know by emailing our Inclusion Officer at and include it in your application.

Note: Severely disabled applicants with equal qualifications will be given preferential consideration. You are welcome to share your pronouns (he/she/they) from the start so we can address you respectfully from our first contact.