(Senior) Strategic Customer Success Manager (m/f/d)

Flip WorkFromHome

Stellenbeschreibung:

(Senior) Strategic Customer Success Manager (m/f/d)

Empowering every employee.
Our mission is to be the world's most used employee app by changing the way frontline employees work.

Empowering every employee.
Our mission is to be the world's most used employee app by changing the way frontline employees work.
At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!
Job Description
You're not just an experienced Customer Success Manager - you’re a true business partner for your customers. You think strategically, act proactively, and have a keen sense of how companies can get the most out of Flip? Then let’s talk!
At Flip, you can expect a Customer Success department that is divided into CS Management, Support and CS Engineering. This enables us to offer our customers an optimal experience and find the right answer to every question. As part of a dedicated CSM team, you will proactively ensure that our customers are successful and satisfied and realise the full potential of their Flip app.
What you can expect from us

Strategic customer management - You take full ownership of our key Mid-Market and Enterprise customers, develop individual account strategies, and implement them to drive sustainable growth and long-term revenue goals.
Building and strengthening relationships - You foster and deepen relationships with key decision-makers, acting as a vital link between our customers and internal teams (Product, Engineering, Sales, etc.).
Driving customer value at scale - Beyond onboarding, you lead project management efforts, plan and coordinate initiatives like Executive Business Reviews (EBRs) and strategic workshops to continuously maximize business value for our customers.
Customer advocacy & influence - You act as the voice of our enterprise customers within Flip, ensuring their needs shape our product, roadmap, and service delivery.
Shaping and optimizing Customer Success - You help evolve and scale our CS practices for strategic accounts, driving consistency, excellence, and innovation in how we manage enterprise relationships.

What you bring with you

At least 4 years of experience in Customer Success, Account Management, Consulting, or Project Management - ideally in a B2B SaaS environment with Enterprise/Strategic clients.
A strategic and consultative mindset - you can identify customer business drivers, design multi-level engagement strategies, and influence stakeholders across complex organizations.
Strong executive presence & stakeholder management skills - you are comfortable engaging with C-Suite leaders while driving operational alignment at multiple levels.
Excellent communication & presentation skills in both German and English, combined with empathy and an entrepreneurial mindset.
A hands-on approach & ownership mentality - You work independently, keep the bigger picture in mind, and take initiative to drive meaningful impact.
A charismatic, customer-focused team player - You inspire both internal and external stakeholders and drive sustainable success.
Openness to travel - You value face-to-face connection and are open to travel for key team events or customer meetings.

What we offer you

Work mode: We’re remote-first, giving you flexibility to work from home. At the same time, we deeply value the power of in-person collaboration. Depending on the role, you’ll join occasional team events, workshops, or meetings in our Berlin or Stuttgart offices - always with plenty of notice. The exact balance will be discussed during your interview.
Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
Be part of something bigger : You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!