Senior Technical Account Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title:
(Senior) Technical Account Manager

Location:
Germany - virtual

Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they've always been done.

What We're Looking For
Technical Account Manager will be responsible for implementing, supporting & managing SOTI's MobiControl Mobile Device Management Software Solutions, as well as being a point of contact for our enterprise level clients.

What's in it for you?
The People - From our humble origins in our founder's basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big

The Technology - You'll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI's partners which include leading tech giants that will keep you on the cusp of emerging technologies.

Responsibilities

• Provide subject matter expertise in configuring SOTI MobiControl Mobile Device Management software to meet project deliverables, including software installation, application configuration, testing, and troubleshooting.
• Conduct Discovery Calls with customers to gather requirements for Work Orders.
• Prepare Scope of Work documents detailing agreed activities and recommend appropriate SOTI products and services to enable the Sales Account Manager to produce accurate and timely quotations.
• Execute Work Orders, including implementations, migrations, and upgrades of SOTI software both remotely and on-site, ensuring alignment with customer and business needs.
• Deliver remote and on-site training sessions on SOTI software.
• Act as a Technical Account Manager (TAM) for a select group of Enterprise Support customers, serving as a trusted advisor, escalation point for issue resolution, and advocate for customer success and satisfaction. Collaborate closely with Support teams to ensure customer needs are met.
• Provide feedback to the SOTI software development team to assist with product fixes and enhancements.
• Support Pre-Sales and Support teams with technical issues as needed and participate in software quality assurance activities, including testing and documentation of product issues.
• Develop and maintain documentation to support standard implementation and support processes.
• Accurately document all Work Orders and Support Cases in a timely manner.
• Log all testing, troubleshooting, and research activities, including known issues, workarounds, and general information, to enhance the support knowledge base.
• Willingness to travel (approximately 5 -10%).

Qualifications

• 5–10 years of experience in advanced technical roles (e.g., Implementation Specialist, Technical Support, Solutions Architect), with direct customer advocacy and engagement in post-sales or professional services within complex IT environments.
• Strong interest in mobility and solid understanding of leading and emerging mobile technologies, with working knowledge of Android, Apple, and Windows operating systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Ability to quickly learn and explain complex technical concepts to diverse audiences.
• Strong communication skills and ability to build and maintain trusted relationships with large enterprises.
• Proven ability to multitask and manage competing priorities effectively.
• Experience delivering training (remote and in-person) on technical software solutions.
• Exceptional verbal and written communication skills.
• Proactive, self-motivated, and able to work with minimal supervision.
• Demonstrated ability to lead initiatives and successfully complete projects.
• Hands-on experience with MS SQL (scripting and administration).
• Solid understanding of networking concepts and principles, including certificates, SSL/TLS, firewalls, and routing.
• Proficiency in Windows Server administration (LDAP/AD, services, and troubleshooting).

About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI's innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI's world-class support, enterprises can take mobility to endless possibilities. For more information, visit

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.