Senior Technical Operations Engineer

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The Purpose

Scale the effectiveness of our operational practice. As a Senior Operations Engineer, you'll drive automation, improve systems observability, and guide processes that influence uptime, incident handling, and team maturity. You’ll also coach others and support cross‑team improvements.

What You’ll Be Doing

• Lead mid-scale automation and tooling improvements that reduce toil and increase reliability.
• Drive alerting strategies across environments for improved detection accuracy.
• Lead RCAs with multi‑team involvement and propose systemic fixes.
• Create dashboards, service health reporting, and customer alignment tools.
• Redesign handover practices across regions/timezones to improve coverage speed and accuracy.
• Facilitate onboarding and lead knowledge‑sharing workshops.

You’ll Need

• Broad experience across operations, monitoring, and platform health.
• Comfort working with distributed teams across time zones.
• Deep familiarity with observability tooling and operational data analysis.
• Strong writing and collaboration skills.
• Ability to influence stakeholders and mentor across levels.

Technologies You’ll Work With

• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event‑Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices

What's in it for you

Hybrid working - We offer a hybrid structure with a 3 days / week on‑site expectation, so you can strike the balance between office and home working. In addition to our 30‑day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development - We offer a €1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on‑the‑job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute toward the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.

Mental Health Platform - We’ve teamed up with a top well‑being platform to provide one‑on‑one therapy, chat therapy, therapist‑led courses, guided meditations, and more.

Our office - Located on St.-Martin-Straße, one stop from Ostbahnhof on the 3 and 7 S-lines. The office is situated in a modern and spacious building with fully multimedia‑equipped meeting rooms for up to 30 people. The 4th floor features a kitchen and a lunch area, providing a comfortable space for meals and breaks.

Pet-friendly office - Because work is better with your paw‑tners by your side.

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.