Senior Technical Project Manager – Service Desk/Field Services

Job Title

Senior Technical Project Manager – Service Desk/Field Services

Job ID:

Job Location: Remote (EST only)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Candidate Constraints:

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted

Key Technology

Architecture, Data, Corporate, Commercial, Retail, Shared Services domains

Job Responsibilities

• The successful candidate will be responsible for the oversight and execution of multiple projects and project managers. Accountable for managing broad and highly complex teams and projects involving significant scope and complexity. This role will need for you to plan, coordinate, and supervise complex informatics assignments. Design and apply new methods and procedures.
• Coordinate systems development for major applications, define project requirements including information and data needs, business analysis and programming. Develop, plan, analyze, evaluate, and assign priorities to deliverables and requirements. Define project phases, set deadlines, and manage staff. Develop project plans with milestones.
• Coordinate all meetings and interface with business units, staff, and service providers. The successful candidate will be responsible for the oversight and execution of multiple projects and project managers. Accountable for managing broad and highly complex teams and projects involving significant scope and complexity.

Key accountabilities include

• Manage project timelines and cross-project dependencies to ensure acceptable delivery by the Client and all stakeholders.
• Monitors and manages project financials, scope, and schedule to ensure project stays aligned with all Client specifications.
• Generate, validate, and distribute timely status reports, time usage reports, and expense reports.
• Deliver and Execute a Deadline driven Plan. Provide deliverables in an effective manner.
• Manage Assets Data and Customer Conversion Projects ensuring assets interdependencies and Integrated within the Project.
• Implement an MBM Conversion Runbook.
• May indirectly manage cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology Resources.
• Manage, and elevate as needed, risks and issues throughout the program.
• Create and implement a change management plan.
• Manage day-to-day client interaction, sets and manages client expectations, develops lasting relationships with Client, their personnel and other program stakeholders.
• May manage several projects at any given time.
• Manage hardware, software and staff augmentation vendors and associated SOWs.
• Manage Clarity project administration.
• Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
• Direct or manages large-scale applications, programs or projects across multiple product lines, involving significant scope and complexity. Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project.
• Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
• Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and/or Steering Committee where appropriate to secure their timely decisions/support.
• Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.
• Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.
• The successful candidate will be required to work with and influence senior level leaders and partner with other IT Managers.
• Oversee and direct a project team that could include as many as 50 – 100 people from other departments/organizations.

Skills and Experience Required

• 10+ years of previous program leadership and/or relevant consulting experience.
• Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle.
• Minimum 5 years’ experience with matrix management of cross-functional processes and teams.
• Proficient with Project Management tools.
• Excellent executive-level communication skills (verbal, written).
• Ensure that the project is delivered on time, meets business and technical requirements and is within the agreed budget. Projects may be internally resourced and via third parties.
• Expertise in the areas of program and project integration, resource forecasting, budgeting, project and program reporting, prioritization, tool selection, application and integration, variance analysis and communication.
• Proven leadership skills and experience managing large and complex IT projects. Full life cycle development experience. Experience with proven project methodology tools. PMI or PMP certification.
• Experience with Architecture, Data, Corporate, Commercial, Retail, Shared Services domains.
• Specific experience with, and strong understanding of, enterprise level IT Support, including but not limited to Service Desk and Field Services.
• Specific Merger and Acquisition experience, relating to IT.
• Experience in creating support documentation.

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