BYD EUROPE

Senior Technical Support Specialist

BYD EUROPE Frankfurt

Stellenbeschreibung:

Join to apply for the Senior Technical Support Specialist role at BYD EUROPE .

Our purpose is to build a zero‑emission future that reconnects humanity with nature. BYD is a leading high‑tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit. BYD Automotive GmbH focuses on innovative sustainable mobility solutions.

Key Responsibilities

  • Provide direct technical support and warranty process support to dealer technicians, managing technical dealer tickets and troubleshooting on site, including process training.
  • Plan and organize regular dealer visits, meetings, workshops, and other activities with regional partners; be responsible for after‑sales projects development, execution, and assessment.
  • Work together with level 2 technical support in Europe and China.
  • Create and hold online training sessions, support creation of e‑learnings, webinars, and tutorial videos.
  • Work closely with the quality department.
  • Provide on‑site support during product launches, fairs, and other events where product support is required; direct AS support for insurance rating projects.

Qualifications

  • Strong technical background and relevant certificates to work on high‑voltage vehicles.
  • 7+ years of experience in a similar automotive/E‑mobility role within an importer or OEM.
  • Organized with communication skills and an understanding of differences between countries, cultures, and regulations; self‑learning and problem‑solving ability.
  • Excellent written and verbal communication skills in German and English.
  • High‑level attention to detail, time management, and accuracy; proficient PowerPoint and presentation skills.
  • Valid EU driver license; eligible to work in Europe.

Why Join Us

  • Opportunity to work in a dynamic and innovative industry.
  • Competitive salary and benefits; exposure to global automotive trends and strategies.
  • A collaborative team environment that fosters professional growth.

Job Details

  • Seniority level: Mid‑Senior level
  • Employment type: Full‑time
  • Job function: Information Technology
  • Industries: Motor Vehicle Manufacturing

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Stelleninformationen

  • Veröffentlichungsdatum:

    11 Dez 2025
  • Standort:

    Frankfurt
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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