Senior Technical Support Specialist

Stellenbeschreibung:

Join to apply for the Senior Technical Support Specialist role at BYD EUROPE .

Our purpose is to build a zero‑emission future that reconnects humanity with nature. BYD is a leading high‑tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit. BYD Automotive GmbH focuses on innovative sustainable mobility solutions.

Key Responsibilities

Provide direct technical support and warranty process support to dealer technicians, managing technical dealer tickets and troubleshooting on site, including process training.
Plan and organize regular dealer visits, meetings, workshops, and other activities with regional partners; be responsible for after‑sales projects development, execution, and assessment.
Work together with level 2 technical support in Europe and China.
Create and hold online training sessions, support creation of e‑learnings, webinars, and tutorial videos.
Work closely with the quality department.
Provide on‑site support during product launches, fairs, and other events where product support is required; direct AS support for insurance rating projects.

Qualifications

Strong technical background and relevant certificates to work on high‑voltage vehicles.
7+ years of experience in a similar automotive/E‑mobility role within an importer or OEM.
Organized with communication skills and an understanding of differences between countries, cultures, and regulations; self‑learning and problem‑solving ability.
Excellent written and verbal communication skills in German and English.
High‑level attention to detail, time management, and accuracy; proficient PowerPoint and presentation skills.
Valid EU driver license; eligible to work in Europe.

Why Join Us

Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits; exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.