Senior Technician (ICT System) with security clearance

Senior Technician (ICT System) with security clearance

Would you like to join the leading international intergovernmental organization?

Senior Technicians (ICT System) will be responsible for the installation, maintenance, and repair of information and communication technology systems. They provide technical support to end users, troubleshoot issues, configure hardware and software, manage computers and network devices, ensure data security and system reliability, and collaborate with other departments to optimize ICT infrastructure.

Responsibilities

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools to achieve a well‑engineered result.
• Collaborates in reviews of work with others as appropriate.
• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fall back contingency plans.
• Contributes to the operational configuration of network components.
• Assists in the investigation and resolution of network problems.
• Assists with specified maintenance procedures.
• Installs or removes system components using supplied installation instructions and tools.
• Conducts standard tests and contributes to investigations of problems and faults.
• Confirms the correct working of installations.
• Documents results in accordance with agreed procedures.
• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Requirements

• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Knowledge of configuration of LAN Network devices, including VOIP and VOSIP.
• Experience in supporting back‑end server infrastructure.
• System administration knowledge of AD, DHCP, VMware and SCCM.
• Working knowledge of LAN/WAN technologies, TCP/IP and standards.
• Good working knowledge of system network troubleshooting techniques utilising complex and diverse test equipment and software tools.
• Advanced understanding of server and client technologies, Microsoft Active Directory implementations, Microsoft Exchange.
• Working experience troubleshooting technical issues and providing technical support to end users.
• Training/Certifications: Relevant certification in IT Service Management such as ITIL 4 Foundation; CISCO Accredited Training such as CCST, CCNA (desirable).
• Core Behavioral Competency: A Results-Oriented and Adaptive Professional. You are proactive and resilient, delivering high-quality results in a dynamic environment, maintaining a strong customer focus and a systematic approach to your work, ensuring goals are met effectively, adapting to change, tackling demanding challenges with enthusiasm, and committed to continuous professional development.

If you feel this role is a great match, we’d love to hear from you! Click “Apply for this job” to be directed to a brief questionnaire. It should only take a few moments to complete, and we’ll be in touch promptly if your experience aligns with our needs.