Senior Ticket Desk Agent

Stellenbeschreibung:

Overview

Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleets of over 250 aircraft. It is a winner of more than 500 international awards. Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Responsibilities

Handle denied boarding situations including implementation of the “Options” scheme and appropriate compensation procedures (as per Emirates Policy) to retain customer confidence and loyalty.
Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.
Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.
Complete daily ticket sales returns and assist with banking duties as requested.
Handle rebooking of flights, accommodate and issue FIMs in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.
Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service is provided to the passengers.
Assist other Airport Services team members as required in a multi-skilled work environment to ensure a seamless and efficient customer service to passengers.
Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.
Monitor and clear Reservation queues/CDS/issuance of ETA’s/book STPC, where applicable.

Qualifications / Experience

“O” Level or equivalent.
Given the specific requirements at outstations, a minimum of 3 years’ experience is required in travel agency or within airline ticketing.
Good knowledge/experience of a major Computer Reservations System with auto ticketing preferred and proficient in MS Office applications.
Keen interest in the hospitality industry is an advantage.
Fluent in written and spoken English and German.

Information

Applications from staff who have not completed 12 months’ service in their current position will not be considered.
Candidates must have the legal right to live and work in Germany. The Company will not assist with obtaining work permits.