Senior UX Researcher (mfd)

Redcare Pharmacy WorkFromHome

Stellenbeschreibung:

Senior Ux Researcher • Cologne, North Rhine-Westphalia, Germany

Responsibilities

Execute end-to-end qualitative and quantitative research projects: planning, recruiting, moderation, analysis, synthesis and storytelling
Translate business and product questions into clear research plans and turn insights into clear actionable recommendations for product teams
Analyse behavioural product data (funnels, cohorts, segmentation, drop‑offs) in collaboration with Data & Analytics
Build a deep understanding of customer journeys, needs and decision‑making in the healthcare and e‑commerce context
Continuously contribute to our knowledge base and research repository
Facilitate workshops and insight‑sharing sessions
Advocate for user‑centred decision making across the organisation
Drive strategic and foundational research (e.g. segmentation, personas, JTBD)
Coach and mentor designers and product owners in research practices
Explore opportunities to leverage AI to accelerate research processes
Increase the visibility and impact of UX research at leadership level

Qualifications

About you

Several years of experience in UX / User Research in digital product environments (e‑commerce platforms, apps, SaaS etc.)
Strong hands‑on experience with qualitative, quantitative and behavioural research methods and analytics collaboration
Strong analytical and synthesis skills: you can turn complexity into clarity
Excellent communication and storytelling skills
Curious about AI/ML applications in user experience data analysis and product innovation
You are pragmatic, curious, structured and impact‑driven
Written and spoken fluency in German is a must
(Optional) Experience building or scaling research operations
(Optional) Experience in healthcare e‑commerce or complex regulated environments

Benefits

In order to provide our employees with the best possible support for their individual needs we offer a wide range of benefits:

Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.
Mental Health: Get quick and professional help from psychologists of Likeminded if you feel overwhelmed in private or professional life. Anonymous and free of charge.
Work from Home: If your job does not require you to be present in the office we can arrange the place you work from individually – even for up to 20 days a year anywhere in the EU.
Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time. Click here to learn more.
Personal development: Grow! We support and encourage your individual development through various in‑ and external trainings.
And many more :)

Remote Work Policy

Our offices are open but you are free to work from home from any location in Germany. It is entirely up to you if you want to pop into the office every now and again or if you work from home all the time. At the same time we value the relationship between all members of the area and therefore we have regular team and area anchor days on which every team member is asked to come to the office.

Remote Work: No