Senior Waiter (German Speaking)

Responsibilities

• Responsible for the workflow in the assigned service area and the related administrative work, in close cooperation with the supervisors.
• Create a warm and inviting environment for our guests.
• Responsible for being knowledgeable about all menu items and accurately taking and entering guest orders into the system, while ensuring a comfortable and genuine experience for the guest.
• To have professional knowledge of food and beverage preparation, service standards, guest relations and etiquette, and to have knowledge of appropriate table layout, service utensils and menu items.
• Provide attentive and individualized service to meet the immediate satisfaction of guest requests.
• Set up, clean, and serve tables promptly after use to ensure that guests can be seated on time.
• Clean, organize and maintain the designated service station and prepare a mise en place to ensure that the station is ready when needed.
• Complete knowledge of all menus presented to guests to answer guests' questions about ingredients.
• Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete assigned tasks.
• Prevent breakage and loss of all equipment and use only authorised chemicals in an approved manner.
• Always show respect for co-workers and co-operate with all management decisions.
• Attends ship and departmental meetings as required.
• Maintain a professional appearance to meet the Grooming Standards.
• Participate in tasting food and beverages and attend all scheduled training and menu briefings.
• Handle guest complaints in a friendly and efficient manner, always ensure guest satisfaction and ensure that guest complaints and comments are reported to management
• Active implementation of the philosophy behind the product.
• Knowledge of the assigned security roll number (from the ships articles) and the assigned duties in case of an emergency.