Service Controller

Join the Service Controller role at Sperry Marine .

Role Overview

Join a global leader in marine navigation solutions and help keep the world’s ships moving.

At Sperry Marine, we’ve been at the forefront of maritime innovation for over 100 years. As a trusted supplier of navigation, communication, and automation systems to commercial and naval fleets, we operate across Europe, the Americas, and Asia, with nearly 400 employees in 10 countries.

We’re now looking for a Service Controller to join our dynamic team. In this fast-paced role, you’ll be the first point of contact for incoming service requests, ensuring vessels around the world receive the right support, parts, and expertise — exactly when and where they need it.

• Handling of all incoming service requests for service and follow-up services
• Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts
• Work closely with the Service Managers, Supervisors and Engineers to plan the local services
• Linear and stable invoicing throughout the whole financial period
• Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow‑up services
• Participate in a 24/7 rota for out of office hours service attendances

About You

• Experience of working in a fast‑paced, busy environment
• Experience within the maritime advantageous as well as interest in technical products
• Previous experience in a customer‑facing or service coordination role is essential
• Fluent English language written and spoken
• Able to stay calm under pressure
• A problem solving attitude
• Ability to handle different task simultaneously
• Strong administration skills
• Time efficient and well organised

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under‑represented demographic.

What You Get In Return

• Competitive salary
• A range of other benefits to support the health, wellbeing and lifestyle of you and your family
• Work‑life balance (working time account, overtime compensation, flexible working hours, partly mobile working)
• Modern and ergonomic workplace in the heart of Hamburg
• Opportunities for personal and professional development

About Us

With over 100 years of expertise in navigation, we are a trusted global leader in advanced navigation solutions - including radars, compasses, steering systems, speed logs, and fully integrated bridge and control systems. Our commitment to innovation is matched by our dedication to providing 24/7 support to our customers worldwide.

At the core of our success are our people. Their passion and dedication drive our growth and shape our future. In return, we support our employees in balancing work and life, maintaining their health and well‑being, and developing their long‑term careers.

We value diverse perspectives and believe that innovation thrives when bright minds collaborate. We are committed to creating an inclusive environment where everyone can thrive.

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