Service Delivery Manager – Stuttgart Airport (On‐site) (all genders)

**Job Title**Service Delivery Manager – Stuttgart Airport (On‑site) (all genders)**Role Overview** Lead the delivery of contracted services and solutions onsite at Stuttgart Airport, ensuring operational excellence, customer satisfaction, and business growth. Act as the primary contact for stakeholders, managing service delivery, relationships, and financial performance.## **Key Responsibilities*** Build and maintain strong customer relationships at all levels.* Oversee all deliverables and timelines, ensuring alignment with commitments and expectations.* Monitor performance, update dashboards, and provide clear summaries on risks and issues.* Manage financial aspects including invoicing, payment milestones, and P&L monitoring.* Act as the main escalation point for issues, coordinating resolutions and driving continuous improvement.## **Qualifications & Skills*** Fluent in English and German (spoken and written).* ITIL certification or equivalent experience in service delivery management.* Eligible for airport security clearance and able to commute to Stuttgart Airport.* Proven experience in service delivery, including incident and problem management in IT or technology environments.* Strong communication, negotiation, and stakeholder management skills, with ability to lead cross-functional teams.## **Our offer** **A critical mission and purpose**– At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. **A truly global DNA**– Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. **Great opportunities to learn**– Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. **A caring environment**– Amadeus fosters a caring environment that supports both professional growth and personal well-being. **A complete rewards offer**– Amadeus provides attractive compensation packages, including salary, bonus, employee stock program, caregiving and health benefits. **A flexible working model**– Embrace our flexible working model, enabling you to excel wherever and however you work best. **A diverse, equitable, and inclusive community**– We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. **A reliable company**– Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.## **Application Process**#LI-EMEA******Diversity & Inclusion******Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
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