Service Desk Coordinator

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I’m searching for a Service Desk Coordinator who’ll serve as the primary contact for IT support, ensuring smooth hardware, network, and software operations. You’ll collaborate with European IT teams and deliver a seamless tech experience to colleagues. Strong experience with Windows 11 , Microsoft 365 , Active Directory , and ticketing systems is expected. Knowledge of Apple devices, Intune , and ITIL practices is a plus. Sounds like a fit? Get in touch.

Responsibilities

• Serve as the primary onsite contact for all IT support activities in the Berlin office
• Re-establish and maintain reliable, professional, and proactive local IT service delivery
• Collaborate closely with European IT teams and the Internal Client Experience team
• Ensure efficient resolution of user issues and technical incidents
• Oversee and maintain local office IT infrastructure and hardware
• Deliver a seamless and high-quality technology experience to internal clients
• Support continuous improvement of IT service standards and processes
• Act as a liaison between local users and remote IT support functions

Qualifications

• PC hardware setup, printers, wireless devices knowledge
• Familiarity with Windows 11, Group Policies, Active Directory
• Proficient in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office)
• Knowledge of iManage, Intune, Apple (iOS, iPadOS, macOS)
• Experience with ticketing systems (ServiceNow, Jira, FreshService, BMC)
• Understanding of ITIL and service management

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting
• Location: Berlin, Germany

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