Service Desk Engineer - Cisco Partner

Overview

Ready to experience digital transformation firsthand and shape its future? You’ll have the opportunity to join a team where your expertise becomes a crucial building block. From pre‑sales and consulting to professional service and marketing, collaboration is highly valued. We provide a modern, digital workplace and centrally located offices in major German cities. Additionally, our international presence allows you to engage in global projects, a perk appreciated by our customers worldwide. We offer speedy decision‑making, personal development opportunities, and a welcoming work environment.

Benefits

Enjoy these benefits :

• Attractive salary based on job requirements
• 30 days of holiday
• Home‑Office flexibility
• Net Wage Optimization
• Usually individually adjusted working time models
• Career and advancement opportunities
• Extensive training and development programs
• Open and collegial working atmosphere
• Short hierarchical and organizational paths

Responsibilities

• Call acceptance, initial qualification and dispatch
• Call flow documentation and reporting
• Contract and SLA management
• CMDB maintenance and Service Desk order release
• License management (Dell, Veritas, etc.)
• Asset management, maintenance of the asset customer portal

Qualifications

• Apprenticeship in the commercial field and/or comparable professional experience in a service-oriented position (career changers welcomed)
• Good basic knowledge of Microsoft & Cisco
• Basic experience in using IT service management tools
• Confident, competent and communicative appearance
• Ability to work in a team and work independently
• Participation in regular on‑call duty (7×24)
• Confident German and good English skills, both spoken and written

Compensation

Up to €50,000 per annum. 30 days holiday. Home‑Office. Net Wage Optimization. Usually individually adjusted working time models. Career and advancement opportunities. Extensive training and development opportunities. An open and collegial working atmosphere. Short hierarchical and organizational paths.