Service Development Manager (m/f/d) - Maternity leave replacement (18 months contract)

Stellenbeschreibung:

Working with us

We are a smart and highly skilled bunch of people from more than 35 countries: In our team, we don't just pay lip service to diversity – we live it every day. What unites us, is the real motivation to develop and contribute to new ways and new standards for a secure energy supply in Europe. We actively work with our culture and use our company behaviours as compass for our performance.

We don’t just offer a great job – also great benefits

A competitive salary package with performance-based pay and attractive compensation for contributions to the retirement scheme
Financial and practical relocation assistance for employees from abroad to help them get started in Germany.
Individual development and training plans with dedicated budget
We prioritize health: A positive working environment, 24/7 hotline for enhanced mental health, bike leasing, coffee & tea and fresh fruit
Plenty of staff events throughout the year
Work-life balance through flexible working hours and hybrid working models
Work from anywhere: Worldwide ‘Workation’ for up to 4 weeks a year

This is what your day will look like

Drive the development of one of the services in the field of (electric) power system operation from the conceptual phase until and including the roll out to production through the service development projects
Cooperate closely with internal and external stakeholders (with strong focus on our customers the Transmission System Operators for electricity) and deliver the service development roadmaps that ensure compliance with EU regulatory requirements for Regional Coordination Centers
Deliver overall service design of regional coordination services with regards to needed capabilities, resources, processes, and systems
Supervise quality of the implemented services (based on KPI reports) and drive continuous improvements through the service management processes and service development projects
Prepare detailed service offerings for customers (for Service Level Agreements) including proposal of service KPIs that are aligned with financial aspects
Provide advice and guidance to the management on service-related issues within the area of responsibility
Coordinate service onboarding to colleagues and ensure knowledge management throughout company value chain
Ensure alignment and integration of multiple cross-service functions to deliver consistent, efficient, and financially optimized cross-services performance across the organization

You come with

Bachelor's Degree in Power Systems / Electrical Engineering or similar
5+ years of experience in power system engineering, ideally experience in a TSO / transmission system operation business. Good to have is on hand involvement with the regional coordination services
Knowledge of EU regulatory requirements for Regional Coordination Centers (RCCs) & Transmission System Operators (TSOs) in Europe
Feeling comfortable managing internal and external stakeholders, ideally possesses an extensive network of contacts in the RCC/TSO business
Experience with resource and budgeting processes / management
Friendly and pro-active personality with the ability of thinking strategically