Service Field Labor Productivity Lead (d/f/m)

What We Expect

As the Service Field Productivity Lead, you will significantly enhance the efficiency of our maintenance, repair, and modernization operations.

Your Responsibilities

Key responsibilities include:

Productivity Monitoring & Improvement

• Analyze performance data to identify opportunities for improving field efficiency.
• Develop and implement action plans for underperforming countries/entities.
• Promote digital solutions to enhance maintenance efficiency.

Team Leadership & Development

• Train and mentor field service supervisors on productivity best practices.
• Foster a culture of accountability, continuous improvement, and safety.

Cross‑Functional Collaboration

• Act as a liaison between service field operations in various countries and EA service field operations.
• Collaborate with local entities to set targets for essential service metrics.
• Provide technical support to local entities as needed.

Who we are looking for

We are looking for a candidate who meets the following qualifications:

Educational Background

• A degree in Engineering, Business Administration, or a related field is preferred.

Experience

• Proven experience in field service operations, focusing on productivity improvement and team leadership.
• Familiarity with maintenance practices, particularly in the elevator industry, is highly advantageous.

Skills

• Analytical Skills: Ability to analyze performance data and derive actionable insights.
• Leadership Abilities: Strong leadership skills with a demonstrated ability to train and motivate teams.
• Communication Skills: Excellent interpersonal and communication skills to effectively collaborate with cross‑functional teams.
• Problem‑Solving Skills: A proactive approach to identifying issues and implementing corrective actions.

Personal Attributes

• A commitment to safety and quality in all operations.
• A continuous improvement mindset with a passion for driving efficiencies.

What we offer

• Health and Safety – Highest standards and a wide range of health promotion and healthcare activities.
• Flexibility – We support, for example, through flexible yet regulated working hours and remote working options.
• Compensation & pension – Fair working conditions, competitive compensation, following "Collective Agreements" and support with pension schemes.
• Collaboration & diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation.
• Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally.
• Creative leeway – We offer an environment in which you can try out new solutions in a no‑blame culture.
• Sustainability – We act with responsibility and environmental awareness.
• Work environment – We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets.

Who we are

The Business Unit Europe Africa is one of the largest of TK Elevator’s six Business Units. Its Regional Business Support Center is in Düsseldorf, Germany, from where it coordinates activities in 20+ countries, as well as a distributor network in Africa. This unit handles the sale, installation, servicing and modernization of elevators, escalators and moving walks. In select markets, the portfolio also includes home lifts and the service of automatic doors. In the fiscal year 2023/2024 the Business Unit had about 14,000 employees and generated sales of around 2.5 billion euros. We have a position that could challenge you, pique your interest, and put your skills to the test.

Contact

Please apply online in English, including your notice period and salary expectation based on a regular 40‑hour work week.

Uwe Hüsken

Talent Acquisition

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