Service Hub - Engineering Manager

Service Hub – Engineering Manager

Techtronic Industries Canada Inc. | Milwaukee® | Full‑Time | Permanent | Georgina, ON
Location: Georgina, ON | Employment type: Full‑Time | Seniority level: Mid‑Senior

Job Description

At TTI Canada, we empower people to lead in a global power‑tools leader. We combine world‑class brands with an unrelenting commitment to operational excellence. The Service Hub – Engineering Manager drives operational excellence, supports production, returns and reconditioning operations, and fosters a high‑performance culture.

What You Will Do

• Lead the engineering workforce, fostering a culture anchored in TTI Canada’s core values.
• Support production, returns and reconditioning operations by driving problem‑solving initiatives to reduce downtime, improve throughput and ensure safety and quality.
• Partner with the Business System Technology Team to deliver analytics, dashboards and root cause analysis to drive performance.
• Develop and mentor engineering teams to enhance technical capabilities and leadership growth.
• Maintain and implement work instructions and procedural changes in collaboration with plant teams.
• Coordinate with IT to validate and implement updates to shop management systems.
• Lead 6S (5S + Safety) initiatives and manage non‑stock purchasing activities.
• Collaborate on new product development through the Service VIGOR process, including service documentation, tooling, spare parts and production launch support.
• Own the Service Hub’s quality processes by partnering with corporate and quality teams to conduct audits, reviews, implement corrective actions and reduce negative customer experiences.
• Identify and lead process improvement initiatives, tracking and reporting productivity gains and cost savings.
• Work overtime (OT) when operational needs arise.
• Ensure collaboration and effective communication between US and Canadian Hub operations.

What You Will Bring

• Bachelor’s degree in mechanical, industrial or electrical engineering, operations management or industrial technology (or equivalent experience).
• 5+ years in production‑related engineering; experience in service repair environments and new product development is highly desired.
• 3+ years of people leadership experience.
• Lean/Six Sigma certification or training preferred.
• Strong experience with ERP systems; Oracle and Korber One expertise is a plus.
• Proven success in building high‑performing engineering teams and navigating startup or high‑growth environments.
• Excellent cross‑functional collaboration skills across distributed teams.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Willingness to travel frequently during initial training and plant setup (up to 75%), and regularly post‑launch (up to 50%).

What You Will Get

• 100% employer‑paid health and dental coverage – for you and your family.
• Competitive base salary with an above‑market annual bonus.
• Company‑matched savings plan – we’ll match your contributions up to 6% of your earnings.
• $500 in flexible wellness credits – choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA).
• Generous paid time off, including vacation, personal days and volunteer time.
• Access to virtual healthcare services – anytime, anywhere.
• Exclusive employee perks – including brand discounts & preferred pricing with external vendors.
• Education reimbursement program – supporting your continued learning and development.

Accommodations

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Diversity, Equity & Inclusion

Diversity, equity, and inclusion are at the core of our values at TTI. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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