Service Lead (m/f/x)

Customer Service & Operations Specialist (m/f/d)

Operates as Service Specialist at Wen Cheng, ensuring smooth front‑of‑house operations during shifts, leading service teams to deliver excellent customer experiences.

Responsibilities

• Support the smooth daily operations of the restaurant during your shift, focusing on efficient front‑of‑house service.
• Lead and motivate the service team on shift to deliver excellent customer experiences.
• Assist with team training and onboarding to uphold service standards and ensure consistency across shifts.
• Help monitor inventory and communicate stock needs to management to maintain service flow.
• Ensure company policies, hygiene standards, and safety protocols are followed during service.
• Proactively engage with guests to ensure their satisfaction, handle minor complaints professionally, and elaste more complex issues to the manager when needed.

Qualifications

• Experience in hospitality or restaurant service, ideally in a supervisory or team lead capacity.
• Solid understanding of front‑of‑house operations and a passion for delivering great customer service.
• Strong interpersonal and communication skills, leading by example and helping foster a positive team spirit.
• Ability to stay calm and organized under pressure in a fast‑paced environment.
• Basic knowledge of food safety and hygiene practices.
• Willingness to work evenings, weekends, and holidays as part of a flexible schedule.

Benefits

• Dynamic role where you’ll be hands‑on in both service and team coordination.
• Competitive pay that reflects your experience and responsibility on shift.
• Free staff meal on every shift.
• Discounts at all four Wen Cheng locations.
• Company discount on BVG tickets to support your commute.

What Makes Us Special

• Vibrant and modern restaurant atmosphere.
• Dynamic team that values creativity.
• Supportive team culture where your contribution is valued and your growth is encouraged.

About Us

Welcome to Wen Cheng – The Home of Authentic Chinese Hand‑Pulled Noodles!
At Wen Cheng, we blend traditional craftsmanship with modern culinary techniques to create a unique gastronomic experience.
As we expand our franchise system, we’re satisfying Berliners’ cravings and offering ambitious entrepreneurs across Germany the chance to join our growing family.
We continuously look for passionate individuals to help us elevate our culinary offerings. If you are passionate about Chinese food, teamwork, and gastronomy, we love to hear from you!
Grow with us…
Wen Cheng is a restaurant concept offering traditional Chinese hand‑pulled noodles. Since 2021, we have expanded rapidly with four locations in Berlin. A culinary hype that leaves our guests and us wanting more. Behind our four locations stands a brand with over 100 employees from various nations.

Wen Cheng is proud to be an equal‑opportunity workplace, striving to attract, promote, and retain talented individuals from diverse backgrounds, perspectives, and skills. Become part of our team!