Service Line Specialist (m/f/d) - Intuitive Operations & Automation (BPO)

Cognizant is hiring a Service Line Specialist (m/f/d) to form an integral part of the continued rapid growth of Intuitive Operations & Automation (IOA) Business Unit for large accounts in Germany . The role will involve daily exposure to our clients and Cognizant senior management. Reporting into our GGM IOA Business Unit Leader and based in Frankfurt, this role offers a hybrid work model and opportunities to thrive and grow within our Sales Leadership Team.

Overview

Intuitive Operations & Automation (IOA) business unit is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s digital imperatives in the market. DACH is a high-growth region, and IOA is looking for a highly accomplished, results‑driven sales executive to originate, advance, and close large sales opportunities in outsourcing for Insurance, Life Science or Enterprise Processes. You will be working with industry community (Client Partners, SLM (Service line managers), IOA leadership and the DACH MCUs (Market Commercial Unit) leadership) to drive sales and business development in a highly autonomous environment.

Responsibilities

• Define and improve the go‑to‑market plans, offerings, and value propositions.
• Drive sales and pipeline, win new deals with existing and new customers.
• Build strong internal relationships with Cognizant’s MCU & MDU (Market Commercial & Delivery Unit) leadership, IOA Commercial/Offshore Delivery Heads and other core leaders.
• Demand Generation – identify prospects, create marketing plans and engage new clients in conversation.
• Sales Plan Creation – develop and execute a growth plan for your dedicated industry.
• Pipeline Management – develop the opportunity pipeline, qualify high‑priority deals and win new business in line with agreed targets.
• IOA Solution Development Oversight – partner with IOA solution architects, delivery teams and other horizontal practices to create effective deal solutions.
• Deal Shaping / Pricing Development – develop creative deal shapes, commercial structures, and pricing proposals as part of a winning sales pursuit; work closely with the business unit and regional FP&A teams.
• C‑Level Client Relationship Building – build and nurture relationships across CXO levels in client organizations and develop executive‑level relationships.

Qualifications

• Senior experience in selling BPO/Consulting services for a blue‑chip company; proven ability to develop BPO solutions from the ground up.
• Sales performance – proactive growth of customer relationships within a portfolio and achieving TCV targets.
• Industry centricity – mastery of business process challenges in Life Science, Insurance, or Enterprise Solutions.
• Global experience – significant international experience, including familiarity with global service delivery models – both shared services and IOA.
• Verbal communication – excellent public speaking in English and German, presentation skills, and ability to convey complex deal elements to C‑level buyers.
• Approach to work – thrive in a fast‑paced, client‑focused, changing environment and work independently in a self‑directed manner.

At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.