Service Manager for Print-on-Demand (POD) & Office Printer (f/m/d)

Stellenbeschreibung:

Service Manager for Print-on-Demand (POD) & Office Printer (f/m/d)

Join to apply for the Service Manager for Print-on-Demand (POD) & Office Printer (f/m/d) role at Fujifilm Europe.

We are looking for a professional who can lead the print-on-demand service operations with dual focus on service excellence and financial performance while developing a robust office printer service strategy that aligns with our global objectives.

Company Profile

Fujifilm plays a vital role in Europe, operating through a network of over 50 group companies and branches, with a dedicated and passionate workforce of more than 7,000 individuals contributing to R&D, manufacturing, sales, and services. At the heart of our strategic operations lies FUJIFILM Europe GmbH in Ratingen, Germany, serving as our headquarters, overseeing activities across the entire EMEA region. Guided by our Group Purpose, "Giving Our World More Smiles," we drive innovation and revolutionize our business across diverse industries including medical technology, biopharmaceuticals, electronic materials, industrial products, chemicals, graphic systems, optical devices, data storage, and all realms of photography.

About The Role

Lead print-on-demand service operations with a dual focus on service excellence and financial performance.
Lead office printer (Device Technology) service structure set-up in line with the service strategy development.
Ensure customer requirements are met profitably, efficiently, with a focus on building up scale.

Responsibilities

Financial Management – Ownership of the Service budgeting & forecasting.
Cost control, margin optimisation, and ownership of the overall POD & Office printer Service P&L.
Operational Improvements – Work closely with country operations to define appropriate service coverage approach, define the necessary service workflows for a quality service experience, and ensure quality insight and data in support of operational excellence.
Continuous Improvement – Implement initiatives or workshops to reduce the cost of non-conformance, improve productivity, and maximise efficiency.
Cross-Functional Collaboration – Align with marketing, sales, and supply-chain teams for strong purpose and seamless, effective service delivery; collaborate with business teams at regional and local levels to develop the service strategy of office printer and its implementation following directions from headquarters in Japan.

Strategic Impact

Strengthen customer sales success and retention through compelling and reliable, high-quality service operation.
Drive financial discipline and operational efficiency within POD & Office printer service operations.
Enable scalable growth by aligning service delivery with business growth strategy.

Qualifications

Extensive experience in the Digital Printing marketplace in both production and office environments.
Experienced business developer with proven track record of building service offers through different channels.
Service management experience preferably across multiple countries.
Proven track record in P&L ownership or significant financial accountability.
Experience leading cross-function projects such as process transformations or technology integrations.
Demonstrated experience in data-driven decision making, leveraging KPIs and analytics to drive operations.
Proactive and flexible individual with strong interpersonal skills and a desire to deliver exceptional results.
Positive, dynamic individual who fosters strong relationships and creates a positive working environment.

What do we offer?

We offer an exciting work environment with diverse tasks, a highly international focus, an attractive compensation package, and personal growth opportunities associated with working at a global and innovative company.

Additional Information

If you are interested to join our team, please send us your application (including CV, copies of certificates, references, earliest entry date, and salary expectation).