Service Manager Operations 5G (w/m/d)

Area Service Manager (m/w/d) Netzwerkausbau Servicefirmen

Düsseldorf, North Rhine-Westphalia, Germany

Stellenbeschreibung

• You define a strategy and introduce a concept for Service Operations from end customer point of view.
• You are able to translate Customer Complaints into requirements for enhancing observability and monitoring solutions.
• You are able to translate technical resolutions into therapies for customer care agents.
• You will secure and safeguard an effective and efficient problem resolution process for issues that 1&1 customers report towards the 1&1 Mobile Network.
• You are owning and driving Network Improvements and Automation in close collaboration with Engineering, 1&1 Mobilfunk partners and vendors, and internal stakeholders.
• You own the Interface towards 1&1 Customer Operations and support resolution of end customer complaints from the network perspective.
• You Drive needed process and procedural improvements throughout the Partner Network.

Profilbeschreibung

• Strong Analytical Skills
• Solution Oriented
• Experience with Service Management and/or Service Operations
• Deep knowledge and experience with TM Forum
• Strong technical background in Core, IP, and/or Cloud is a strong advantage
• Strong knowledge of E2E Call and Data Flows in complex networks
• Strong Leadership skills and Multi Stakeholder Management

Wir bieten

• Attractive salary
• Strong community of team players
• Trusted working hours with flexible scheduling and the possibility of working mobile up to 40%
• Numerous further training opportunities online and offline
• Discounts on 1&1 products and various leisure activities