Service Project Manager - STATCOM Projects (m/w/d)

Job Description Summary

The Service Project Manager is responsible for managing service and maintenance contracts for STATCOM (Static Synchronous Compensator) installations across Central Europe. The role includes full ownership of project execution, ensuring operational excellence, customer satisfaction, and profitable growth. The position requires close collaboration with clients, third-party service providers, and internal GE teams to deliver lifecycle services, support tenders with operational expertise, and build long-term strategic relationships.

Job Description

Main responsibilities

• Manage and execute service & maintenance contracts for STATCOM projects, ensuring contractual obligations, quality, and HSE compliance.
• Act as the primary point of contact for customers, driving satisfaction, trust, and long-term partnerships.
• Develop and maintain strong relationships with third-party service companies, subcontractors, and suppliers.
• Support tender and bid preparation by providing operational input, cost assumptions, and risk assessments.
• Monitor project budgets, schedules, and KPIs, ensuring financial performance meets targets.
• Lead issue resolution and escalation management with customers and internal stakeholders.
• Coordinate cross-functional teams (engineering, field services, supply chain, commercial) to ensure seamless service delivery.
• Identify upselling and cross-selling opportunities within existing contracts to expand service portfolio (e.g., lifecycle services, digital tools, cybersecurity upgrades).
• Ensure compliance with GE Vernova policies, local regulations, and customer HSE requirements.

Qualifications/Requirements

• Bachelor\'s or Master\'s degree in Electrical Engineering, Project Management, or related discipline.
• Minimum 5 years of experience in project management or service delivery, ideally in the energy transmission, HVDC/FACTS, or grid solutions sector.
• Proven track record in managing service projects/contracts with multiple stakeholders.
• Strong communication and negotiation skills, with customer-oriented mindset.
• Knowledge of STATCOM technology, FACTS systems, or high-voltage grid equipment is an advantage.
• Fluency in German (written and spoken); good Englisch (written and spoken).
• Willingness to travel (20%).
• PMP/ certification or equivalent is a plus.

Desired Characteristics

• Strong interpersonal and relationship-building skills with customers and partners.
• Ability to balance technical, commercial, and contractual aspects of service projects.
• Entrepreneurial mindset to identify business opportunities within service contracts.
• Resilient under pressure, solution-oriented, and proactive in driving continuous improvement.
• Team player with the ability to coordinate across diverse functions and cultures.

Additional Information

Relocation Assistance Provided: No