Service Release Manager

Stellenbeschreibung:

NDT Global is the leading provider of inline diagnostic solutions, advanced data insights, and integrity management services that safeguard energy‑sector infrastructure. The company is recognized for its expertise in ultrasonic inspection technologies such as Pulse Echo, Pitch‑and‑Catch, Phased Array, and Acoustic Resonance (ART Scan), as well as ultra‑high‑resolution Magnetic Flux Leakage (MFL) services. These differentiated offerings, along with non‑ultrasonic technologies like Inertial Measurement Units, enable NDT Global to deliver comprehensive asset integrity solutions.

Innovation is at the core of NDT Global’s mission. Continuously challenging the boundaries of existing technologies, we deliver transformational solutions that empower the industry to achieve safer, more cost‑effective pipeline management. Our commitment to research and development drives the creation of vital new methods and tools that address evolving customer needs while setting new industry standards.

By strategically applying inspection technologies to detect, diagnose and model various threats, NDT Global provides predictive, decision‑ready insights. These insights, driven by the world’s most accurate data, enable asset owners to optimize infrastructure health, drive operational efficiencies, reduce risk, and minimize their carbon footprint.

Purpose

The Service Release Manager orchestrates and oversees all phases of the release lifecycle across data analytics, software applications, firmware systems, and technologies. This role ensures new features, updates, and fixes are delivered in a consistent, high‑quality, and timely manner, supporting the successful introduction of new services into the organization.

Release Planning & Coordination

Develop and maintain the integrated release calendar across all platforms (analytics, software, applications, firmware, infrastructure)
Coordinate cross‑functional teams to align scope, priorities, dependencies, and timelines for upcoming releases
Act as the central point of communication for all release‑related activities and status reporting
Critically assess existing release methods to identify improvement areas and collaborate with departments to enhance standards in line with best practices
Measure and monitor the progress of releases after deployment and ensure closure of the feedback loop

Process & Governance

Establish and enforce standardized release management processes, workflows, training and documentation across departments
Ensure all releases follow proper change control, quality assurance, and compliance standards (e.g., ISO, API)
Work with DA, QA, software and IT to maintain well‑defined staging, pre‑production and testing environments, specifically for software and mission‑critical applications
Ensure proper test planning, regression testing and validation activities are performed before any deployment
Coordinate with firmware and application teams to ensure hardware/software compatibility testing
Identify release‑related risks, blockers and issues early and develop mitigation strategies
Maintain a release rollback plan and disaster recovery procedures in case of deployment failures

Communication & Documentation

Document release notes, deployment procedures and known issues for each release
Provide regular updates to the OLT, SLT and stakeholders on release readiness, progress and post‑release outcomes
Serve as the liaison between development teams, product management and operations
Provide guidance and coaching to internal teams on modern release management practices

Tooling & Automation

Evaluate and implement tools to automate release processes, reporting and deployment tracking
Contribute to the design of future‑state release management capabilities, tools and frameworks for broader company adoption

Requirements & Qualifications

A bachelor’s degree in computer science, software development, engineering or related field is required
I.T. management or related qualification is preferred
Project Management or related qualification is preferred
Knowledge of software development and testing methodologies and tools is preferred
Project management skills to enable effective planning and end‑to‑end release management are preferred
Data analytics experience across multiple technologies
Proficiency in spoken and written English
Intermediate knowledge of Microsoft Project (or similar project management program)
Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Occasional domestic and/or international travel (25%‑35%)
Occasional work in outdoor weather conditions (hot, wet, cold)
Occasional work near moving mechanical parts
Occasional work in high, precarious places
Occasional work near mechanical and environmental noise

Skillset

Strong communication and problem‑solving skills, with an ability to communicate effectively across various departments
Calm under pressure, with the ability to manage multiple competing priorities and conflicts
Understanding of the business, multiple departments and corporate culture
An exciting role working with cutting‑edge technologies and equipment
An internationally oriented company with flat hierarchies and a collaborative atmosphere
Opportunities for development and the chance to actively contribute to the success of our company
Investment in the future: individual training and development programs
Attractive compensation package and 30 days of annual vacation
Flexible working hours available
Accident insurance that also covers private accidents
Informal “Du” culture: an international and intercultural work environment
Additional benefits: summer party, Christmas celebration, health initiatives (discounted gym membership, running groups, event runs, city cycling), access to company cafeteria, and free parking spaces

Everyone is welcome here—regardless of gender, age, sexual identity, origin, religion, beliefs, or disability. The most important thing is that you’re a great fit for our team