Service Support

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position
: Service Support (ISS) Manager

Location
: Bremen, Germany

Field
: Defence

Type
: Full-time

Tasks:

• Planning and management of ISS/service/TLB contracts (national/international) for the after-sales division
• Drafting/negotiating ISS/service/TLB contracts in consultation with the project team (PM/TPL/sales, if applicable)
• Responsibility for compliance with costs, quality, and deadlines
• Planning and technical management of UAN
• Interface coordination with national and international companies involved in the project
• Creation of innovative maintenance and operating concepts at home and abroad for military and civilian customers
• Technical management of integration or service teams in the ISS/service/TLB area
• Solution-oriented cooperation with development departments, subcontractors, and customers with regard to ISS/service/TLB contracts and the resulting findings
• Organization of customer training courses
• Preparation of quotations/collaboration on complex contracts for the preparation of quotations in the areas of training, maintenance, and operation
• Ensuring all measures relevant to the execution of the respective ISS/service/TLB contract are taken to achieve the company's objectives (specialist departments, UANs, and customers)
• Monitoring and evaluating the progress of ISS/service/TLB services
• Continuously developing ISS/service/TLB services with regard to spare parts, services, and repairs
• Sustainably maintaining customer contacts from ongoing ISS/service/TLB contracts
• Acquiring ISS/service/TLB contracts and/or related additional services

Requirements:

• Completed technical bachelor's degree or equivalent
• Several years of professional experience in the processing of
  ISS/service/TLB contracts
  or in the handling of large-scale projects as an integration manager
• Extensive knowledge of software and hardware integration as well as training and operating concepts
• Good SAP/ERP skills
• Business fluent English and German skills (spoken and written)
• High level of intercultural competence and willingness to work in an international environment
• Goal-oriented and independent working style, assertiveness, and confident manner
• Excellent organizational, team leadership, and communication skills
• Willingness to travel worldwide

What we offer:

• Join a cosmopolitan and internationally mixed team:
We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.

• Polish your German language skills:
If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.

• Benefit from a fixed contact person from the company:
We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.

• Professional growth and development:
With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.

• Enjoy regular team events with the company:
We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.

• Competitive compensation package:
At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.