Service Technician (Job Req #2025-351)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job Overview

Carrying out the annual maintenance of all Spidercam systems in Germany and abroad (rental, fixed installations, special systems (FPP)). Carrying out upgrades, repairs, support cases and cable replacements including all the associated preparations. The standard schedule for this role typically follows a Monday to Friday pattern; there may be occasions where additional hours are necessary, including evenings and weekends. The position is eligible for overtime compensation, and any extra hours worked will be compensated accordingly to meet business needs.

Who you report to

Manager, Service Technician – Spidercam

What we offer

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.

What the job is all about

Administrative Activities

• Inventory management (ordering, etc.)
• Assisting in stock inventory
• Documentation
• Warehouse management
• Communication with customers, partners, suppliers and internal departments

Maintenance work

• Mechanical and electrical check
• Carrying out safety‑related tests
• International damage and fault repairs (support hotline)
• Implementation of upgrades (HW/SW), repairs
• Independent error analysis and correction

Mechanical work

• Drilling, cutting, filing
• Reading mechanical plans/drawings

Electrical work

• Soldering, wiring, crimping
• Reading electrical schematics

Who you are

• Technical College (in Electrical engineering, mechatronics, electronics)
• Min. 2 years of relevant work experience desired
• Programming knowledge is an advantage (PLC)
• Knowledge of Beckhoff TwinCat 2,3 is an advantage
• Office package
• Network knowledge
• Good operating system knowledge (MS Windows)
• Knowledge of signal processing (optical, electrical)
• Very good knowledge of German and English
• Basic knowledge of CAD Technology affinity
• Team player
• Safe, accurate and independent work
• Stress resistant/resilient
• Traveling
• Communicative
• High willingness to learn
• Analytical thinking

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.