Service Technician

Stellenbeschreibung:

Overview

Our client is looking for a dedicated, results-oriented and innovative full-time Security Technician to become a part of their exceptional team. You will play a key role in providing world-class services to the organisation’s valued customers by responding to service requests, supporting customer support programs and executing smaller projects. This position offers a hybrid working model that combines the flexibility of remote working with practical on-site work with customers.

Company Overview

Our client is a leading global systems integrator and service provider specialising in integrated security technology. With over 20 years of proven growth and exceptional performance, their mission is to be the best service provider for their customers. The company was built on a solid foundation of 10 values and beliefs that shape their unparalleled corporate culture and they are proud to protect the lives and assets of their customers and their communities with the solutions they provide.

Responsibilities

Install, program, test, repair and maintain various systems, including security, fire alarm, life safety and building automation systems, with assistance as required.
Collaborate with customers and colleagues to provide expert technical support and training, escalating complex challenges to experienced team members as needed.
Interpret manuals, schematics, and wiring diagrams to troubleshoot and repair equipment using electronics knowledge, standard test instruments and hand tools.
Support Project Managers with critical installation assistance and suggestions to improve quality and profitability.
Contribute to the organisation’s peer-focused culture by participating in the ‘Recruit Awesome People’ program, helping the organisation to grow and directing top talent to their Talent Acquisition team.
Take on additional responsibilities to support the organisation in achieving its mission of excellence.

Technical Skills

Basic construction knowledge and ability to interpret system plans.
Proficiency in reading blueprints and construction drawings, including wiring, marking and installation methods (e.g. J-Hook, raceway, conduit, cable support).
Practical mechanical and electrical skills with experience using drills, screwdrivers, wire strippers, hacksaws and crimping pliers.
Solid basic mathematical knowledge and the ability to read and understand technical drawings.

Personal Characteristics

Strong customer orientation and willingness to provide service.
Teamwork and cooperative working style.
Reliability and accuracy when performing technical tasks.
Problem-solving skills and analytical thinking.
Willingness to continue training and acquire new technical knowledge.

Experience

Experience installing and maintaining security or similar technical systems desirable.
Previous experience in customer service is an advantage.

Education

Completed training in electrical engineering or a comparable field or corresponding professional experience.

Languages

Good knowledge of spoken and written German (B2).
Basic English skills for working with technical documentation.

Other

Class B driving license required.
Authorization to work in Germany required.

Company Culture and Benefits

Our client’s culture fosters a supportive, accessible and inclusive environment where individuals of diverse backgrounds and identities can achieve their maximum potential. They offer a variety of programs and exceptional benefits including:

Vacation and paid time off policies.
Opportunities for professional development and continuous learning, supported by the organisation’s $20 million annual investment in the training of their employees.
Flexible working arrangements to support work-life balance.
Community engagement programs, including encouraging colleagues to give back to their community.
Annual performance-based salary rounds.
Employee events.