ServiceNow Administrator (w/m/d)

Job Title

ServiceNow Administrator (w/m/d)

Company

Dohme Taj Mahal Media Angola

Employment Type

Full‑time (remote possible)

Seniority Level

Entry level

Job Function

Information Technology

Industry

Media Production

Responsibilities

• Expand and maintain the ServiceNow platform, implement necessary customisations, and enable new platform features to support operations processes and increase automation.
• Work comfortably in agile project environments; User Stories are part of your DNA.
• Configure systems and develop flows with confidence.
• Analyse client‑ and server‑side JavaScript, develop customisations, and keep the ServiceNow platform up‑to‑date.
• Administer the ServiceNow platform, create users, set permissions, services and clients.
• Collaborate with Operations teams to ensure the CMDB is current and optimally usable for operating processes.
• Support ServiceNow users across Operations teams and process managers in using ServiceNow.

Qualifications

• Verifiable experience in implementing or expanding ServiceNow for IT Service Management, ideally with an IT service provider.
• Certified ServiceNow System Administrator (CSA).
• Significant experience in at least two of the following areas (certification desirable):
  • Customer Service Management (CSM)
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
• Knowledge of the ITIL framework, ideally with a certification.
• Clear and concise communication skills in German and English.
• Team‑player mindset: you prefer to implement innovative ideas within a team and ensure thorough documentation.
• Willingness and curiosity to continuously learn and develop.
• Presentation‑ready in German and English.

How to Apply

Send your application via our portal or by email to . For further questions, contact Heike Heimann , Personalreferentin, Tel: .