ServiceNow Manager / ServiceNow Lead (m/f/d)

Stellenbeschreibung:

ServiceNow Manager / ServiceNow Lead (m/f/d)

Job Title: ServiceNow Manager / ServiceNow Practice Lead (m/f/d)

About the Role

On behalf of our client, a leading consultancy / enterprise organization, we are looking for an experienced ServiceNow Manager to lead the design, implementation, and continuous improvement of the ServiceNow platform. You will be responsible for managing ServiceNow teams, ensuring high-quality delivery, and aligning the platform with business and IT strategy.

Key Responsibilities

Lead and manage the ServiceNow platform across multiple modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps)
Own the ServiceNow roadmap, governance, and platform strategy
Manage internal teams and/or external partners, developers, and administrators
Act as the main stakeholder interface between IT, business units, and senior management
Ensure best practices in architecture, security, performance, and scalability
Oversee ServiceNow implementations, upgrades, and integrations
Define and monitor KPIs, SLAs, and platform performance
Support pre‑sales, project scoping, and effort estimation (for consulting environments)
Ensure compliance with ITIL, security, and data protection standards

Your Profile

Several years of experience with ServiceNow , including leadership or management responsibility
Strong knowledge of ITSM and at least one additional ServiceNow module
Experience managing teams, vendors, or offshore/onshore delivery models
Solid understanding of ITIL processes and enterprise IT landscapes
Strong stakeholder management and communication skills
Hands‑on mindset with the ability to switch between strategy and execution
Fluent in English (German is a strong advantage, depending on location)