ServiceNow Senior Solution Architect

Are you passionate about designing impactful solutions that shape how businesses work?

Make an Impact with Us

We're looking for a Senior Solution Architect to join our growing team in Germany (Leinfelden-Echterdingen) and lead ServiceNow implementations that drive real change.

As a Solution Architect, you will take a front seat in customer-facing roles, guiding organizations through their ServiceNow journey. You will work closely with business stakeholders to translate requirements into scalable, sustainable solutions—leveraging the ServiceNow platform to its fullest potential, while minimizing unnecessary customization.

About us

We are the only pure-play ServiceNow partner in the market. Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

With strong growth over the past six years, we are now more than 400 ServiceNow consultants across Europe and Brazil.

What You will Do

Lead Solution Design: Translate complex business needs into functional, scalable ServiceNow solutions, leveraging out-of-the-box capabilities wherever possible.

Collaborate with Stakeholders: Conduct workshops and clarification sessions to gather, validate, and refine requirements.

Own the Architecture: Define and enforce architecture standards, best practices, and implementation approaches that align with enterprise goals.

Document Everything: Create and maintain solution documentation—ranging from high-level designs (HLDs) to detailed low-level designs (LLDs) and agile artifacts (Epics/User Stories).

Support Estimations & Scoping: Lead the effort in defining implementation phases, estimating effort, and shaping project scope for both ongoing and future engagements.

Quality & Governance: Oversee solution quality, ensure alignment with business processes, and take corrective actions when needed.

Knowledge Sharing & Training: Empower clients through training and workshops. Participate in internal expert communities to share knowledge and grow your expertise.

Contribute to Presales (Occasionally): Provide support with demos, estimates, and solution design during presales activities as needed.

What we are looking for

Proven experience as a Solution Architect or similar role within ServiceNow projects.

Expertise in at least one major ServiceNow solution area (e.g., ITSM, ITOM, HR, CSM, IRM).

Relevant ServiceNow Certified Implementation Specialist (CIS) certification(s).

Strong understanding of both the business and technical sides of ServiceNow solutions.

Experience with agile delivery methods, story writing, and iterative design.

Excellent communication and stakeholder engagement skills.

Ability to create detailed documentation and ensure system maintainability.

A strong focus on best practices, out-of-the-box configurations, and scalable architecture.

The TCP Culture

Becoming a part of The Cloud People means joining a team where the culture is built on the four F's:

Fun: We enjoy ourselves at work – every day – and foster a social and inclusive work environment

Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications

Focus: We focus exclusively on one leading platform – ServiceNow – to ensure we offer our clients the best expertise on the market

Future: We believe the workplace of the future is modern, flexible, and simple – allowing space for creativity and minimizing time spent on unnecessary reporting

Department

Delivery

Locations

The Cloud People, Stuttgart (Germany)

Remote status

Hybrid

Contact Marianne Hisdal Group Chief People Officer