ServiceNow Solution Architect (m/w/d)

Job Title

ServiceNow Solution Architect (m/w/d) at DXC Technology

Location

Germany

Job Description

As a ServiceNow Solution Architect, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world‑class ServiceNow based solutions.

You will analyze new business requirements and design technical implementations using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond, ensuring risk and quality standards are upheld.

Responsibilities

• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions at an architectural and design level of detail
• Provide technical leadership and mentoring to junior architects and offshore/onshore development teams
• Deliver compelling solution demonstrations across the ServiceNow platform
• Design and deliver technical integrations between ServiceNow, client IT and business services
• Assist development teams in resolving complex technical issues throughout the project lifecycle
• Continuously grow knowledge around the ServiceNow platform through certifications, webinars, case studies, training and community engagement
• Establish deep relationships with clients and team members to enhance DXC’s reputation as an advisor of choice
• Build constructive, working relationships with DXC’s global network of ServiceNow resources
• Contribute to the development of DXC’s ServiceNow product roadmap
• Ensure the delivery team complies with DXC solution architecture standards and frameworks
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company

Qualifications / Requirements

• Proven experience in consulting/professional services and technical delivery
• Track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least two product suites
• Certified ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: flows, business rules, client scripts, UI actions, widgets and UI pages
• Deep understanding of integration technologies relevant to ServiceNow solutions (Integration Hub, SSO, web services, LDAP, JDBC, etc.)
• Experience delivering solutions in complex client environments
• Understanding of common business analysis techniques and approaches
• Experience with agile and traditional software and project methodologies
• Excellent communication and stakeholder influence skills
• Strong negotiation and teamwork abilities in demanding, time‑critical situations
• Strong drive and resilience to overcome challenges and achieve project goals
• Passion for continuous learning and development
• Fluent in German and English (verbal and written)

What’s in it for me?

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. You will receive regular training and development opportunities, and the ability to achieve certifications that support your personal growth.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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