ServiceNow Technical Consultant/Business Process Consultant - CSM/SPM/FSM/HRSD

Role

STC/BPC - CSM/SPM/FSM/HRSD

Location

European Union/Remote

Scope

Required: French-speaking
High-level expertise; advisory, minimal hands-on.
Implementation background for the following ServiceNow applications:
Field Service Management (FSM)
Strategic Portfolio Management (SPM)
Customer Service Management (CSM)

Topics for CSM

• Guide the customer on best practices for CSM.
• CSM in the context of Problem Management.
• Simplification of CSM catalog items.

Implementation Background

Implementation background for the following ServiceNow application:
ServiceNow Human Resource Service Delivery (HRSD)

Topics for HRSD

Required: German-speaking

• Case Management
• Onboarding
• Document Management
• Now Assist

Certifications

CSAC
ADC
CIS - CSM
CIS - FSM
CIS - SPM
CIS - HRSD